Extended Stay AmericaReviews of extendedstayamerica.com

ESA IS NOTHING BUT A GLORIFIED SECTION 8 HOUSING FACILITY. YOUR RATES ATTRACT LOW-INCOME FAMILIES, WHO HAVE HISTORY IN CAUSING PROBLEMS, LIVING DIRTY. EACH WEEK, POLICE ARE THERE HANDLING DOMESTIC INCIDENTS, HOMELESS PEOPLE SLEEPING ALONG SIDE PARKING LOT, ON FIRST DAY WITNESSED A WOMAN SNORTING COCAINE IN THE STAIRWELL, WALKING IN HALLWAY DRUGGED, PEOPLE ARGUING INSIDE HALLWAYS OR OUTSIDE IN PARKING LOTS, CANNABIS SMOKING EVERYDAY RIGHT IN FRONT OF MAIN ENTRANCE, NO SECURITY PERSONNEL, RETURNING LATE AT NIGHT, GROUPS OF PEOPLE HANGING AROUND OUTSIDE, SOMETHING A SINGLE WOMAN WOULD MOST LIKELY FEEL UNCOMFORTABLE, PEOPLE PARK THEIR BROKEN DOWN CARS ON BACK END OF LOT, MARKING WITH CONSTRUCTION CONES, PARKING LOT RIDDLED WITH GARBAGE, WILD TURKEYS WALKING PROPERTY, MAKING NOISES EVERY MORNING AT 7AM, COFFEE NOT OFFERED EACH MORNING AS PROMISED, RUDE PROPERTY MANAGER, WHEN I BROUGHT MY CONCERNS TO HER, ONLY RESPONSE TO ME WAS, "WOULD YOU LIKE TO CHECKOUT". FLOORS ARE VERY DIRTY IN HALLWAYS, CARPET FULL OF STAINS AND SMELLS BAD. FELT UNSAFE STAYING THERE, I HAD TO MOVE ELSEWHERE. WILL NEVER STAY AT AN ESA AND WILL MAKE SURE MY FRIENDS AND FAMILY DO NOT TOO. DO YOURSELF A FAVOR, SPEND THE EXTRA $10-$20 PER NIGHT AT A MARRIOTT, HILTON OR A PLACE WHERE YOU DON'T FEEL THE SERVICES WERE JUST THROWN TOGETHER WITH A CHEAP RATE AND NOT CARE WHO WALKS INTO THEIR DOORS. NOT WORTH IT!

Stayed in Long Beach and place looks decent in pictures and when we get there the staff was nice and helpful. They recommended a good nearby restaurant but when we got back the shift changed to evening the receptionist was not that friendly. We got to our room and there was music playing next door fairly loud. Called the front desk to complain, but they sounded irritated about my call. Said she would call the room, but nothing changed. The music was loud and went on till midnight. People slamming doors and laughing, was awful trying to sleep. Found a cockroach scurrying across floor as we were going to bed. The next morning we had to leave at 5am and move several totes, (not wanting to leave in the car) there were no luggage racks, none in the hallways. Apparently they have 4 and people had them in their rooms. So inconsiderate. I had to carry 9 heavy totes, one at a time back to my car. The coffee the serve says "light roast" but it was nasty black. I'll never stay there again!

Stayed in wichita location for over a year And always paid my rent on time. I never caused any problems then last weekend I get caught being in the staff laundry which I thought I was paying the privilege for ended up I guess being a huge issue for an egotistical and spiteful manager Christina Barstow. She kicks me out into -16° weather when she could of given me to the end of the week for wich I paid for and it was supposed to be alot warmer. I left peacefully even though what she did violated state law under the residence after 30 days rule unless rent is unpaid. Without a 3 day notice. But I left peacefully went to the other location where I find out this egotistical woman had put me on the DNR list so now I have to move again this time in 28° weather. But when I try to contact someone above her about the issue all I get is stone walled. I would not recommend anyone staying at any of the Extended Stay America Locations until they get some better management that does not take things so personally.

I traveled to Seattle for work, and I often travel for work. I prefer staying at extended-stay hotels; I enjoy cooking and don’t always want takeout. I stayed at Extended Stay America Southcenter for over two months. I expressed some dissatisfaction with the condition of my room and made a reservation for another room at the same hotel. The manager told me I could move to another room, but the housekeeper was absent that day, so I had to wait until the next day to get a new room. Truthfully, I đínt think it was too much to ask for a toilet that would flush. Six days later, I inquired at the check-in desk and got a new room. She made me a keycard for a different room and told me to take my time moving because the cleaning staff had left for the day. As I was packing to change rooms, some random people opened the door and came in; they saw me and left. Shortly after, a man started banging on the door as if he would break it down. I opened the door, and it was the manager, an intimidating guy who started yelling at me. I explained that his employee had rented me another room. He told me that the room I was in was listed as unoccupied and that he had rented it out. Then he left. I moved into the new room and was satisfied that it was much better than the last one I was in. However, when I talked to the lady who facilitated the move, she said (she was typing it as we spoke) that she would flag the room, saying that it wouldn't be available until the following day. The next morning, the manager came banging on the door of my new room and told me I had to leave. He put me on the DNR (Do Not Rent) list. I get that there was a misunderstanding, but I don't understand why I'm the one being punished for this hotel’s lack of communication. I get that the manager was embarrassed, and I’m sure that the people who rented a room that wasn’t ready were upset. I don't know why the manager chose to be angry at me. In addition to this behavior, the hotel charged my card for $319, and I assume that I won't get my deposit back. I travel for work and stay in hotels often. I have stayed in hotels for extended periods. I stayed in a motel for over a year because the project I was working on and in charge of required me to be there often. Needless to say, I have spent probably half of my adult life living in hotels after leaving the service, and I am in my 50s now. I have never been asked to leave, lost a deposit, or been charged extra fees after leaving. While I would never choose to stay at Extended Stay America - Seattle - Southcenter again under the current conditions, I believe it is excessive for ESA management to steal my money and put me on a DNR list.

I don't know why people have such low ratings on Extended Stay although except for the one that I stay at was a little bit scrungy but it wasn't too dirty. They will more than comedy for the wheelchair although I should have done my research a little more when getting Ada room and making sure I had at least two beds instead of one but it all worked out plus I was able to go to my Houston Texans game.

Reserved a room on Dec. 20/2023 for 7 days. Got to the location by BWI after a 12 midnight flight…we were told to wait 20 minutes for the front desk person to finish rounds. Back 40 minutes later, no one at the desk or reachable by phone. We slept in our car til daylight to find another hotel. The worse part about it is I called corporate TWICE and filed complaints to no avail. They act like imbeciles! No resolution, no complementary future stay. Worst service, will NEVER try them again and encourage all to avoid ESA.

My husband and I stayed here at their location in Novi, MI in August of 2023. We were supposed to stay longer but only stayed one night after witnessing the condition of our room and the state of the hotel and staff. The floors were sticky and the tub and refrigerator were covered in dirt and residue. It was utterly disgusting. Furthermore, when asking for utensils/plates/pots/pans as they were advertised online, we were told we would have to buy them outright for upwards of $50. When we asked for extra towels, we were told we would have to pay to rent them. They wanted us to use the same towel for days! They argued that this is the norm at Extended Stays, however that is absolutely NOT the case. We previously stayed at Canton Extended Stays and received unlimited towels and rented dishes and silverware for free. The staff at the Novi location vehemently insisted that the amenities that we saw online were actually that of another hotel by the same owner in the vicinity. However, after looking at the pictures of the hotel we booked, its address, and the description in booking.com, we found that this Novi location did falsely advertise its policies. The employee then asked us to contact corporate because their voices wouldn’t be heard on this matter by management. The manager themselves was unable to be contacted and upon checkout, there was only a lower level employee who couldn‘t give answers to these policies. We had to request the manager’s contact information twice and were finally able to get her contact number. She never responded to us. I hope that the manager/owner is able to take some accountability and face costumers in the future. We were absolutely appalled by the greed and lack of concern for hygiene and cleanliness of the rooms and guests here at Novi Extended Stay. Please save your money and sanity and avoid this accommodation at all costs!

Very used, scratched and old furniture,the bedside table should be just dumped Sticky cabinet doors in the kitchen, front drawer panel missing in the bathroom cabinet, Bathroom absolutely unacceptable: black moisture all around the bath tub, tiles, under the soap holder..... No microwave, coffee machine, water heater, silverware/cups, not even in plastic. Very bad and used mattress, dirty floor. This is a so called long stay "place"(calling it Hotel is not correct) and customer expect to find it CLEAN with at list the basics. I paid $744.01 for one week....