Entertainment EarthReviews of entertainmentearth.com

Always had a good experiences with this company and the customer service is super Donald Tapia always keeps me informed and is super helpful making the company service great

The kids love the toys and they were practically nuts abouth them The service is also very good!

Donald knows his customers service .nobody can compare to him.... awesome customer service . Donald your the man

This is a great company and I can’t say enough good things about customer Service representative Donald. He is a true and constant professional. He is a very knowledgeable and polite and he resolved my issues very quickly and efficiently. If only all customer service representatives could be like Donald...,

Spoke to customer service today about a special request, and I've never even placed an order through Entertainment Earth (EE) before. Lucky for me, I got Donald the Man, the main man, the man with the plan, man on fire, man of the hour, man-made... Helped with my request and earned my business. I'll be sourcing the next Rick n Morty Pops releases as a result of my customer service experience. This is a great company.

I have been doing business with those company on the wholesale side for about two years. The other day, the company shipped 10 small cases of figures INDIVIDUALLY instead of consolidating the shipment into one or two boxes. As a result, not only did I overpay significantly on shipping charges, but one case arrived damaged with a hole in the case and damage to its contents. After filing a claim, I got the big run around from both my "representative" and the entire company. Shipping had the nerve to repeatedly lie and claim that they did not consolidate on cases, which were only about 12 x 12 x 12 in size. I know this to be a bunch of BS because I had already received numerous cases that were consolidated/shipped in a single larger box. Not only would this have been much less expensive for me, but the double boxing would likely have prevented all damage. EE refused to admit their mistakes and take responsibility for their actions. They just gave me the same old "song and dance", which was simply a smoke screen. Customer service? Forget about it! It's all about keeping them happy and screw their customers!”

Donald was very helpful in updating my pre order for an out of stock item. I understand that it is hard to handle pre orders for items and i appreciate the flexibility and understanding for updating an order.

Donald was AMAZING and extremely professional helped me with my order with Flash like speed . If all your reps are like him I'll be a customer for life . Donald and EE are awesomeness!!!!