Entertainment EarthReviews of entertainmentearth.com

On November 7th, 20222 I received my funko pop that I originally ordered at the beginning of August. I had left a review here and the company responded and shipped the missing figure. This was too late as a gift for my daughter's birthday, but I really appreciate that the company followed up and made good on my missing order.

They make mistakes more often then I would like but they do fix things and make good, if you ask twice. Our sales rep is the best part of dealing with EE. He listens and knows exactly when to call me so I don’t miss the hot product for my customers. I had to fight with management to keep that rep once we graduated to ‘high growth’. Glad they let us keep him.

After waiting several months for a figurine that had been preordered and then the delivery date getting moved several times, I finally received my figurine. The figurine was packaged so tightly that when I did get it open it flew and broke into several pieces. Called EE and eventually got to Donald who was sympathetic and took care of the problem by promising a new replacement would be sent with 2 day shipping. I didn’t even have to do much convincing at all. Great customer service!

Updated review...I've had 2 orders with them. Everything was great, quickly shipped after ordering etc, arrived quickly. I had an issue with one of my orders and described the problem in my initial 2 star review, but Entertainment Earth customer service reached out and rectified it to where I am satisfied with my purchase now. The customer service deserves 5 stars thank you!

Recently bought 2 MOTU Origins figures from EE. Overall VERY happy with the purchases. When I couldn't find the figures anywhere else; EE let me pre-order, and came through! Items were in stock about when they projected, and EE got them processed and delivered. Shipping on the other hand was a bit disappointing. Items arrived in near flawless condition, they were packaged wonderfully, I got a kick out of their custom boxes, but wow I can't comprehend the service they use to mail out. It is VERY slow and not easy to track!! Aside from that, I was overall happy with my experience. I would likely buy from them again.

Thank you Entertainment Earth,I received my item, just not on the date said. But 2 days later and that's ok. Understanding shipping at this time but still all is good. Thank you the main thing l received it package well. So thanks

Donald was a big help today. Item box came in damaged and he was able to take care of me. Long as I only speak with Donald I know I'm getting good customer service

After a bad first impression and experience, the Entertainment Earth team reached out and made things right after seeing my original review.