Entertainment EarthReviews of entertainmentearth.com

Entertainment Earth is a great company to deal with. Great prices and a lot of toys are in stock. I dealt with their customer service representative Donald. He was very professional and knowledgeable. He took time to answer all my questions and was very polite. He took my order and made sure it was all correct. I recommend ordering toys from this company. Great experience and I will continue buying them in the future. I have been a long time customer and I always feel comfortable and welcome when I deal with them on the phone. Highly Recommend!

I contacted EE to provide an updated credit card for an order I placed. I spoke with Donald who was courteous, patient, and EXTREMELY helpful. I inquired if he could possibly check whether a sold out item happened to be in stock, and low n behold it was! He added it to my order making for one very happy Adam. I have been a customer with EE for years and this just solidified my loyalty with you guys :) ~Adam

My order came in damaged. It was a little discouraging, being this was my first order from Entertainment Earth. I was concerned because I had ordered a few other things that are on preorder and hoping that when those arrive they won’t be damaged either. I’ve had this issue before with another company and it’s a hassle to go through. Your order, a product u pay for & its shipping, that you expect that your going to get it in good condition, only it turns out when it arrives it looks like it was thrown out of a window from a high rise building, lands in the street and then gets hit by a car. Then you have to call them only for them to give you the run around....... Entertainment Earth, not the case at all. I called them up and from the initial greeting from Donald, I knew this would not be the case. Donald is probably the best customer service rep I have ever spoke to. He listened to the issue I had and empathized with the situation. He went out of his way to ensure I would receive a new product and that the person packing it would make sure it was in perfect condition prior to sending it out. He certainly went above and beyond what he was required to do and I’d like him to know that it was much appreciated. Entertainment Earth should be proud to have him representing their company. It’s because of this positive experience I have had, that I will be promoting Entertainment Earth to all of my friends and family and whoever shares the same collection interest as myself.

As a long time customer, Entertainment Earth as always given excellent customer service. They will help out with an order anyway they can. I highly recommend them.

Donald Tapia was extremely helpful in locating the item I needed for my son's birthday. I have been looking everywhere for these items. He made the experience very smooth, Thanks Donald!!

I love doing business with people that go bobom beyond and are great with customer service in Donald's was amazing. Use the reason that I will be coming back to entertainment Earth again and again. Is world as many places where I can spend my money and what makes entertainment Earth in Donal unique is their extremely high level of customer service gate he deserves an employee of the month or some kind of other accolade. But I'm really pleased and I will be telling my friends to make sure they order from donald and Entertainment Earth

Well my experience with this company is excellent, I been buying from them for a long time and I don't have any problem. The toys always came in good condition and the costumer service es great. I recommend this company for your business, thank you.

Entertainment Earth is a solid 5-STAR retailer. I would like to express my gratitude of thanks for all their efforts, continued support, and everyone who participated at Entertainment Earth. After receiving a highly sought sold out no longer available item for purchase or replacement, Entertainment Earth stood there every step of the way to support and assist in submitting a request to see about a replacement piece from the vendor. After a few attempts with no reply from the vendor after a month, Entertainment Earth gladly offered to return or discount the item. However, at my request Entertainment Earth continued to stay on it to get me the replacement piece. To mention, the damaged piece was in no way part of Entertainment Earth’s extra packaged shipping and handling at all. The damage was affiliated to a flaw with the vendor’s quality control for this particular piece. Hats off to Entertainment Earth for delivering with high success!