Entertainment EarthReviews of entertainmentearth.com

I don’t order from them often because their shipping rates are high and they play that “orders over this amount get free shipping” game. My specific issue is with pre-order business practices. I’m disabled and on a completely fixed income. I know I can here you all saying why are you spending money at a place like this… I worked 36 of my 50 years in one way or another before I got sick and my condition continues to decline. A therapist suggested I try to re engage with a hobby to keep my mind off my mortality. Well I attempt to make an order that has Pre-order items that are stretched out over many months so I’ll be able to afford my items. Most recently I had an order for an item that was estimated to arrive March 2027. I received two notifications from my bank. It’s the end of September and my finances are low as always. The first notification was a decline the second was an overdraft for the same item so they ran it twice and for some reason my bank let the second one through… my banks fault right? I’ll be reviewing the, too. Unlike other reputable companies like Big Bad Toy Store, Entertainment earth doesn’t send courtesy emails about impending pre-order charges. BBTS does and thank god because I am always able to cancel my order. Complicating the matter is that EE doesn’t have weekend “business hours” so there was nobody to contact on a Friday afternoon all the way until Monday morning. Then on Monday they say oh sorry it’s processing. Over the weekend I attempted to cancel the order… well the other items were canceled but this one was being processed and of course now they’re charging me for shipping. If I were you and I could buy an item elsewhere I would because I refuse to play these games with greedy businesses that don’t care at all about their customers.

Pre ordered an item back in September 2025 and they consistently pushed the release date back every month until they just gave up and marked it as sold out and put my pre order on back order which then made me have to go and buy the product for aftermarket price. Absolutely terrible business practice, as a long time shopper of entertainment earth I will no longer be going back and giving them any more money

For new release, got stuck in waiting room. It said 5 minutes left, though it ended up being 8, then 2 minutes which ended up being 10 more minutes then product was sold out. Thanks for letting scalpers buy instead of people that actually collect. I'm canceling all of my pre-orders here.

Don't preorder from them, they suck. You'll order something available next month, then they'll push the date back another month. Then it'll be a year, until they finally stop pretending they'll have it and just cancel on you.

I pre-ordered a Toji Fushiguro S.H.Figuarts figure for my son from Entertainment Earth months in advance, expecting basic competence. Instead, as the release date approached, they quietly downgraded my order from “pre-order” to “backordered” and pushed the ship date, without transparency or accountability. When I reached out, I got vague, canned responses and zero useful information, just empty assurances that they’d “do their best.” Two weeks later, they canceled the order outright, blaming “manufacturer issues”, as if that excuses taking orders they clearly had no ability to fulfill in the first place. Now I’m forced to hunt down the same figure after release at inflated resale prices, all because they couldn’t be honest or manage their inventory responsibly. If they had been upfront instead of misleading customers, I could have ordered from a retailer that actually delivers on its promises. Instead, they wasted my time and left me dealing with the fallout, including disappointing my kid. This isn’t a minor inconvenience; it’s a complete failure of reliability and basic business integrity. The hollow “we apologize for any inconvenience” line is insulting at this point. Stop hiding behind scripted apologies, take responsibility, and - most importantly - stop accepting orders you have no realistic chance of fulfilling.

Stay away from this distributor. I paid the $250 onboarding fee expecting a serious wholesale partnership for my Amazon FBA business, but it turned out to be a complete waste of money. Before payment, my sales manager Justin was very responsive, friendly, and quick to reply. But once the fee was paid, communication dropped completely — emails delayed or ignored, and even scheduled calls were not attended. Their inventory system is unreliable. Products often show available, but after ordering they go into backorder, and you may wait weeks or even 2–3 months to receive stock. This feels more like a dropshipping model — you pay upfront, and then wait months for products, often priced close to Amazon, leaving little to no profit margin. As an Amazon FBA seller in the US market, this caused delays, cash flow issues, and unnecessary losses. I do not recommend this distributor. You risk losing your $250 onboarding fee with very little value in return.

I am submitting a consumer complaint against Entertainment Earth for unfair and potentially deceptive business practices. In February 2025, I placed a preorder for a product with an expected release date of July 2025. July came and went. When the company failed to fulfill the order by that date, I submitted a cancellation request via their web chat. I was told that they had no idea when the figure would be released and told me I could cancel. After months of no communication or updates, I believed the order had been canceled. However, on April 9, 2026, the company charged my account without any prior notice or confirmation. The company’s website indicates that “processing” orders typically ship within 1–2 business days, yet my order has remained in processing status beyond that timeframe with no updates or communication. Additionally, my attempts to resolve this issue through customer service have been unsuccessful. I merely wrote “WTF” in my chat communications and the snowflake named “Donald” clutched his pearls and now instead of refunding my money as requested, he made the communication about me using foul language. I believe this conduct may violate consumer protection laws, including: - Failure to honor cancellation requests - Charging consumers without adequate notice or authorization - Lack of transparency in order fulfillment practices I am requesting: - A full refund - Review of this company’s business practices to prevent similar issues affecting other consumers I have also disputed this charge with my bank, reported him to the Better Business Bureau and FTC. He claims he shipped my item and his tracking shows delivered but I never got it. I asked him to provide photographs of delivery but he refuses to communicate so I’m letting my bank handle this. I’ve only used this company once before and it’s safe to say, based on my experience and the many bad reviews I’m reading on here and on YouTube, I’ll stick with other dealers and Amazon.

This website has got to be one of the worst ones yet. Ive been waiting EIGHT MONTHS for these THREE funko pops to arrive when i preordered them LAST YEAR. All to get emails about 'oh sorry its delayed, oh sorry its back order' and now one of the main ones i ordered is not even getting a restock. Literally what was the point of you guys acting like you'd get more if it was a 50/50???? Ive been holding $70 for you people for those funkos just for this. I cancelled my order because this is ridiculous. Edit: Yeah no thanks buddy, i will not be contacting you people just for the same answer and pitty words.