Entertainment EarthReviews of entertainmentearth.com

Apparently I should have spoken to Donald. After reading the reviews and hearing how Donald fixes everything, I wish I would have reached him. Not that the Rep that I spoke to wasn't a pleasant person, she was and I presume did what she could for me. Which was nothing. I placed an order of 5 related but different Funko Pops ages ago and as always waited for Funko to finally release them. When they be did back in May 2023 I received 3 of the 5 figures. People I know who actually ordered after I did received their entire order. So Im a patient person, after all we are talking about plastic figures here. Nothing to get worked up about. However after receiving another email telling me now that I won't be receiving the rest of my order until October 2023, I called and was told that's just how it is. I do understand that they get what they get from the vendor, but after being restocked several times they still haven't sent the rest of my order and said it most likely won't be in October either. I was told it's a first come first serve situation, but that's already been disproven. I'm trying not to take it personally, but they seem hell bent on not sending me my entire order. Or at least entirely apathetic about it. It's really a shame because I've done a lot of business with this company over the years, but it looks like I'll have make my toy/collectable buys elsewhere from now on.

I placed an order way over $59, so that guarantees me a free shipping. A week later I check on my order status online, since I haven't heard a thing from EE. The next thing I see is that one of the item in my purchase is in " back order". When I purchased that item it was "in stock". Now my order is less than $59 and guess what, I get an email the next day stating that the rest of my order is shipping but with a $21 shipping fee! I called cutomer service and the person did clarify that I will be getting a $21 refund but it will take another 3 days for me to see it and only if I don't cancel the back order which she's calling it now a "pre-order". I'm glad I'm getting a refund for the shipping fee but I feel like I'm being held hostage as a customer from purchasing somewhere else. The other big issue for me is that why label your items "in stock" when you don't physically have it. You're inconveniencing your customers that way! That purchase was supposed to be a birthday present. Get your online store and your inventory synced up!

Placed an order, the order was all on backorder, notified after making the order, following email stated that any orders from the company were not charged until shipped, canceled the order, clicked the bell for in stock notification, and then all of a sudden items were in stock. Less than 24 hours of ordering too. Not sure why the long wait for to accept pay for the items but I don't do business with companies that have you guess at when you will be paying along with shipping. Payments should be accepted on order not when we decide to ship; whenever that would happen.

Giving them a better score from previous post, although shipping sucked and was expensive and I didn’t get the correct order, I talked to Donald on the phone who was going to refund the shipping and the portion of the order I didn’t receive. Not great but it’s Better.

I’ve had good experiences up to this point. I’ve tried numerous times to change my address but always had issues. Now one of my items has been shipped to my former address. I understand if it were my fault but I’ve tried to delete it multiple times. Really disappointing.

Vaste Selection on Toys and Collectibles: 5 Stars Not recommended for Pre-Orders as Dates varies too much. NOTE: warehouse is in WEST COAST: those who lives in the EAST or in CANADA beware of FEDEX inflated shipping.