Entertainment EarthReviews of entertainmentearth.com

I’ve been a customer of Entertainment Earth since 2022, with many orders placed over the years, including multiple Not Mint items shipped to the same freight forwarder address without prior issues. In this case, a Not Mint item arrived with conditions that went beyond cosmetic box damage: Missing factory plastic ties Broken parts already present Visible signs of prior handling and reassembly Packaging that appeared opened and resealed Customer service explained that Not Mint typically refers to cosmetic packaging damage only, not used or altered items. However, they declined responsibility solely because the order was shipped to a freight forwarder and offered only a return at my expense. As an international buyer, return shipping costs are ~$90 USD, making this option unrealistic. I also confirmed with my freight forwarder that the package arrived externally intact, consistent with the photos provided. I am not questioning intent, but the outcome is that international customers using freight forwarders may have no practical recourse, even when the item received does not align with the stated Not Mint condition. Posting this so other collectors can make informed purchasing decisions. 📸 Photos and video available.

This company is a far cry from what it once was. I have bought so much from this company dating back to 2005. From action figures and Pops to statues. They would accommodate you any way they could. Whether it was having a great selection of items, their shipping, or customer service, they were the best. Even their social media was engaging. But as of late I find myself questioning everything. Listings are inaccurate as it pertains to "preorder". I see things listed as "Not mint" yet they're also under "preorder". How can they know if something is "Not Mint" and not even in stock? Other items I've placed orders for items that are listed as such and they're already in "processing". I wouldn't be perturbed if not for the fact that coupons don't work on preorders and I'm not allowed to use PayPal for preorders. It's VERY inconvenient. And all they do is come up with excuses that don't even make sense or regurgitate policies that have nothing to do with the matter at hand. They also used to be excellent when it comes to shipping. Now it's like every other item is squashed from the inside. Mint guaranteed? Hardly. Now we get to their social media. They ignore trolls, political comments that have nothing to do with others' comments or the post, and yet my comments about their explanation on tariffs, as well as the aforementioned issues on preorders gets me blocked, and when I took to the site to ask why, all I get is this "Our social media team can deem comments to be inappropriate". What exactly is inappropriate about pressing about business practices? The tariffs have gone down and yet they stand by their large hike in prices. Shouldn't they wait until the prices are final and then adjust accordingly? That was the concern. These companies now are so thin-skinned they can't even deal with customers concerns without either banning them or throwing a tantrum. Do yourself a favor-if you want an item go to BBTS, Nerdzoic, or even overseas like AmiAmi. At least you'll be dealing with transparency and professional cs. Edit: I don't care what you say, you're not honest, you make up excuses for your screw-ups, you move the goalposts as you see fit, and I was not spamming anything or anyone, but please do continue to hide behind your ever-changing "policies". I have never had any of these issues with any other store or company. Fix yourselves. I said reduced, or do you not know how to read? I'm not the only one who has issues with your bs.

So ordered special signed figures, EE uses DHL who are absolutely useless especially in the UK, so no figures and also out of pocket, did receive a refund but still out of pocket due to the exchange rate being different, EE need to use a more reliable carrier like USPS, DHL just don't care, there consignment numbers don't work when you ring them, please start using a reliable carrier if you want to keep your customers also replying to emails instead of ignoring people would help as well.

I have been ordering with you guys for a while now but you have stop letting you shipper code work on preorders. It is crazy to pay a $100 to ship two small things that only cost a $100. I will go back to amazon and recommend amazon to my other collectors. I hate when companies s#@t on their loyal customers!

Pop funko arrived with crushed corner. Was in bubble wrap and box not crushed so one would think it was carelessly packed that way. Tried calling during business hrs was on hold 24 min gave up. Emailed and left messages. They finally answered my message a week later. Was given option to return for a possible full refund pending your approval process as it says on packing slip or keep it for a discount. Unacceptble resolution in my opinion.not caring or take accountablity for mistake in shipping.

You will preorder something six months before it comes out. Then wait only to watch every store around you get the item, it sit on the shelves, it be put on clearance, and gotten rid of all before your pre order will even ship. I am just not sure what the point of preordering is if I have been seeing the product on store shelves for nine months but my order just says "restocking soon". I will also place the pre order immediately after it goes live, so there doesn't seem to be any system to mail items in the order they were bought. Literally, things I have been waiting nine months for have come and gone on EVERY OTHER site. And their free shipping is a total scam. It is just a way to lock you into pre orders you will be trapped in. "Oh, well if you cancel the item we have said is shipping soon for almost an entire year that will bring your order below the free shipping threshold and we would have to charge you." So I have several orders where one item ships, then the rest never do. You are just caught in limbo forever waiting in what feels like being held hostage. By shipping one item in the order, you can't just cancel the order. If you cancel the other items, you will be hit with a shipping fee. So it just smacks of a scam. If you are a business that still hasn't shipped an item a year after it hit store shelves, then that is your own fault. Maybe take less pre-orders, maybe just be better at running a business. But I will never order from them again and encourage everyone to try Big Bad Toy Store instead. Infinitely better.

So, when I started ordering from EE I liked the company. Though, I did that before taking advantage of their free shipping on orders $40 and above. If you have a single pop coming to you it is a coin flip as to whether you will get your pop in mint condition. Mint meaning that you get it in the condition they receive it. Not a guarantee that you will get what most people consider mint condition, where the collectable is essentially flawless. I believed that the guarantee meant the latter definition. I have now received several that are their definition of "mint" condition. Yes, they have given discounts, but that doesn't fix my lost trust. I felt that buying from them guaranteed better quality than buying from Amazon. I wanted to support a company that wasn't Amazon. From now on I will be buying my pops from anywhere other than EE. The extra cost isn't worth it. Buy from somewhere else, their company deserves to go bankrupt. Companies that use tricky gimmicks like EE should cease to exist.

I buy a lot of funko pops from them and if you order 1 it normally gets to you in good condition. If you buy more then one then just know you are going to do a return just about every time. The only thing they put in the boxes to protect the pops is paper and single sheet of bubble wrap which doesn't stop them from being crushed. My last 3 orders have all been returned. *edited A week later after this review they reached out on here and asked for pictures of the damaged product. I clearly explained that the items have been returned. How do I provide pictures for product I dont have. 🙄