Entertainment EarthReviews of entertainmentearth.com

My store orders from EE Distribution, and they are always quick to ship products, take care of any issues we have, and let us know about upcoming products with great communication. Our rep, Mike T., is fantastic!

⭐️⭐️⭐️⭐️⭐️ Five-Star Review — Highly Recommended As a business owner who has been in the collectibles and specialty retail space for close to 10 years, I can confidently say that Entertainment Earth has been one of the most important partners in my business journey. In an industry that constantly evolves, Entertainment Earth has consistently remained a gold standard—reliable, innovative, and essential for any serious retailer. The variety and depth of products that Entertainment Earth offers are unmatched. From action figures and collectibles to pop culture items across multiple fandoms, they truly understand what customers want and what retailers need to succeed. If you’re a business owner in this space, Entertainment Earth isn’t just an option—it’s a must. What truly sets the company apart, however, is its people. I have had the pleasure of working with Charlie Villa, one of their sales representatives, and I can honestly say that he is one of the best professionals I have ever worked with in this industry. Charlie is the definition of what a great sales representative should be: knowledgeable, responsive, honest, and genuinely invested in his clients’ success. His industry knowledge is unparalleled. I would confidently put Charlies expertise up against anyone—not just when it comes to toys or action figures, but the collectibles industry as a whole. He understands trends, market demand, product cycles, and the business side of retail at a level that is incredibly rare. Conversations with him are never transactional; they’re strategic, insightful, and valuable. Working with representatives like Charlie is what makes Entertainment Earth such a pleasure to do business with. He doesn’t just sell products—he helps you make better decisions for your business. That kind of partnership is priceless. Because of people like Charlie Villa, I can honestly say that I will never leave Entertainment Earth. If I were forced to choose one company to work with for the rest of my life as a business owner, it would be Entertainment Earth without hesitation. Five stars, highly recommended. An outstanding company backed by outstanding people. Sincerely, Orlando (Owner), small-business toy store.

The customer service is top of the line. Donald is insightful and knowledgeable about company products. He was very helpful, very quickly. I even forgot something and called back and he was right on it. I would recommend their products to anyone who wants to listen. Thank you Donald.

I sent an email with a question, and it was Donald who responded back to me. In the response email, Donald basically said, you are next to receive the item you enquired about. I was cool with that because things happen, my nephew will have to wait. I should look into an alternate plan. I casually mentioned that in my response email back to Donald, and called it a day. However, Donald, being vigilant. Being the superstar he is must have checked the inventory and found an extra of the item I was asking about. Donald recontacted me with that news, and the item will make it out to me shortly. I can't thank Donald enough for his efforts and dedication. Donald didn't have to do that, but his kindness and care is going to make a kid very happy on Christmas day. I wish I could buy Donald a drink, but the best I can do right now is give him high praise for going above and beyond for a total stranger. Donald is a good dude. I believe Donald is making a difference, and it really goes a long way.

I had the pleasure of speaking with Donald. He was professional, knowledgeable and genuinely passionate about collecting. Because he’s a collector himself, he could relate to my concerns, offer great suggestions, and share insights on releases I’d missed. It’s like buying a car from someone who’s actually driven it… the experience is personal and memorable.

As mainly a moc collector, I've had a lot of trouble over the years w/ the big box companies (in regards to shipping) and though I've heard many people complain about EE, I have to say that they've been on a perfect streak with me for almost 2yrs! Plus, the customer service is usually just as good. For example, today I contacted them about an import figs card being damaged. It was a Hiya 1/18th WalkingDead King Walker. The cust service rep, Donald, gave me a couple fairly good options and then sensed that I wasn't completely happy. So D stepped the call back and worked with me some more to make sure I was cool w/ everything and that I felt made whole by the fairly trivial issue. You cant ask for more than that! TVC collectors have especially been tough on EE and I urge you to give them another chance. It cant get worse than Amazon, Target or WalMart?! True opinions and true experience.

I experienced a shipping error with the product I ordered, so I called EE customer service and spoke to a gentleman named Don. He politely walked me through the process to determine how to fix the error and proceed. He was incredibly professional and answered my questions very efficiently! Because of my great experience, I would recommend this online retailer to other people I know, A++!!

Donald was able to help me out with all my questions for my order in a courteous and professional manner. I’ve ordered collectibles from entertain earth a few times and have always had a pleasant experience.