Jennifer N.
placed an order in May for items due to…
placed an order in May for items due to be shipped in June.....here it is end of Sept and I just got an email that says they have been pushed back until Oct. Other retailers have the items in stock already. Only reason I have not canceled is that 1 of the things in my order was shipped, $8 item, and was charged $14 in shipping!!!! Go elsewhere, their customer service reminds me of Sprint and they are very non-responsive at best.
Response from Entertainment EarthOct 2, 2020
Hello Jennifer, thank you for reaching out. Unfortunately when it comes to ETAs, we are completely at the will of the manufacturer. We do not produce these items ourselves, so the ETA information we receive comes directly from the vendors. If they are unable to make their original ETA due to unforeseen production or shipping circumstances, the date will be pushed as we have not received the product to ship to you. We are sure to send our clients notifications of these changes as soon as we receive word from the manufacturers. Please also note, we charge the entire cost of shipping along with whichever item ships out first. If you cancel merchandise from an order, you typically will receive a shipping refund for the item(s) that have not yet shipped. If you have any questions regarding ETAs, cancellations, or anything else, please don’t hesitate to reach out. Client Services can be reached by phone at 818-255-0095 Monday through Friday, from 7am to 6pm PST. We look forward to speaking with you, Jennifer! Sam