Entertainment EarthReviews of entertainmentearth.com

Response from Entertainment EarthOct 31, 2020

I’m so sorry for the delay in our reply to your email! Client Services is currently handling an incredible volume of emails and requests, so our response time is a lot slower than usual. We are replying to emails in the order they are received, so a representative will be reaching out with a response shortly. Otherwise, Client Services can be reached by phone (818-255-0095) or chat Monday through Friday from 7am to 6pm PST. We look forward to speaking with you and assisting with your inquiries! Thank you, Sam

Response from Entertainment EarthOct 23, 2020

Hello Mike, we really appreciate you taking the time to share your positive experience with Donald and we hope your son loves his statue! Donald's customer service is exceptional, and we're thrilled you received the level of service our Client Services Team strives for. If there is anything we can do for you in the future, please don't hesitate to reach out! Thank you, Sam

Response from Entertainment EarthOct 23, 2020

Hi Joeseph, we would like to apologize for your experience shopping at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at your earliest convenience, it would be greatly appreciated. We can be reached at 818-255-0095, Monday through Friday, from 7am to 6pm PST. We would be happy to reach out to our shipping carrier for extra shipment information, and provide a resolution if you package was lost. We look forward to speaking with you and working towards earning back your business. Thank you, Sam

Response from Entertainment EarthOct 23, 2020

Thank you so much for sharing your experience, Ray. We're thrilled you were satisfied with your interaction with Donald. Please don't hesitate to reach out if there is something else we can assist you with! Thank you, Sam

Response from Entertainment EarthOct 23, 2020

Thank you for sharing your experience with Entertainment Earth! We're so glad you received the level of customer service our team strives for. We hope you enjoy your order! Thank you, Sam

Response from Entertainment EarthOct 23, 2020

Oh no! We're so sorry to hear your order has been in transit that long! We would be happy to reach out to our carrier for an update and provide a resolution if the package was lost. Please call Client Services at your earliest convenience and a representative would be happy to assist you. We can be reached at 818-255-0095, Monday through Friday, from 7am to 6pm PST. We look forward to speaking with you and sorting out a resolution for this issue. Thank you, Sam

Response from Entertainment EarthOct 23, 2020

Thank you for sharing your experience, Jerry! We're so glad you received the kind of service our Client Services department has come to be known for. Happy collecting! Thank you, Sam

Response from Entertainment EarthOct 19, 2020

Hello Jennifer, thank you for leaving a review! Our apologies for any issues you may be experiencing with our online tool for payment updates. You should be able to use this tool in your online account, but if you are unable, please call Client Services at your earliest convenience and a representative would be happy to assist you. We can be reached Monday through Friday, from 7 am to 6 pm PST, by calling 818-255-0095. We look forward to speaking with you and taking care of your order! Thank you, Sam