Entertainment Earth is a major retail and wholesale seller of Action Figures, Toys, Replicas, Collectibles, Bobble Heads, and More! From Star Wars and GI Joe, to The Simpsons and Anime. Manufacturers such as McFarlane, Sideshow, Dragon, Mattel and many more!
Entertainment Earth (entertainmentearth.com) has 555 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Children's Entertainment · Palo Alto, California
Excellent
Children's Entertainment · CASTRO VALLEY, California
Excellent
Children's Entertainment · Alpine, California
Excellent
Children's Entertainment · San Jose, California
Excellent
555 approved reviews, newest moderated first
Memo P.
The site is trash, it always crashes
Response from Entertainment EarthOct 9, 2020
Hello Memo, thank you for your feedback. We're so sorry if you had issues with the website! Client Services can also take orders by phone, if you would like to give us a call. We can be reached Monday through Friday, from 7am to 6pm PST at 818-255-0095. We look forward to speaking with you! Thank you, Sam
Tommy M.
Terrible they hold you hostage. You put in an order and then they don't fill it for weeks or months. If you say you want to cancel to free up your credit account then they say well you have to pay me a 15% cancellation fee. The only thing is they don't even have you items so they are charging you a cancellation fee for something they don't even have. Hope someone or a group of someone's files a law suit against them. Ridiculous. I could understand if they were in the middle of filling your order but their not they don't even have it in stock. Rip offs.
Response from Entertainment EarthOct 9, 2020
Hi Tommy, Thanks for taking a moment to write us some feedback. Our company is often commended for great service, so we are saddened to hear you did not have the same typical experience. We take your feedback seriously and I will be passing your note to our wholesale division. If you would like to discuss this further, please contact us directly at 818-255-0095. Thank you again, Sam
Shannon T.
I did a pre-order with entertainment earth in June. It was delayed and finally shipped out on September 17th. They used Pitney Bowes, a notoriously bad company to ship a package with, and the moment it made it to Atlanta all updates ceased. My package has been in limbo since September 28th. I’m 9 hours from Atlanta! This is bull.
Response from Entertainment EarthOct 9, 2020
Hello Shannon. We're so sorry for any inocnvenince the transit delays may be causing. If you have still not received your pakage, please contact Client Services at your earliest convenience. We would be happy to reach out to our carrier and provide a resolution if the shipment was lost in transit. We can be reached Monday through Friday, from 7am to 6pm PST at 818-255-0095. We look forward to speaking with you! Thank you, Sam
Mister
I’ve had good experiences up to this point. I’ve tried numerous times to change my address but always had issues. Now one of my items has been shipped to my former address. I understand if it were my fault but I’ve tried to delete it multiple times. Really disappointing.
Response from Entertainment EarthOct 9, 2020
Hello! Thank you for your feedback. To resolve this issue, please call Client Services at your earliest convenience. A representative would be happy to assist you in updating your address and removing the previous address from your account, as well as providing a resolution for the item that was shipped incorrectly. Our apologies for any inconvenience this may have caused. We can be reached Monday through Friday, from 7am to 6pm PST at 818-255-0095. We look forward to speaking with you shortly! Thank you, Sam
Sabrina
I have an order that was shipped at the end of August. On September 9th was the last update of its tracking and I’m really concerned it might never arrive to Mexico. I was very happy with the item I ordered but since it hasn’t arrived, no i feel very disappointed with this shop. I thought they were compromised with their clients and their orders.
Response from Entertainment EarthOct 2, 2020
Hello Sabrina, thank you for informing us that you have not received an order! Please call our Client Services Department at 818-255-0095 and a representative would be happy to provide a resolution for your missing item. We can also be reached using the Chat function on EntertainmentEarth.com if you are unable to call internationally. We look forward to speaking with you shortly. Sam
Samuel O.
This website is Horrible. First of all I spent a lot of money and I didn't get my product and now people are trying t use my credit card. Don't trustthis
Response from Entertainment EarthOct 2, 2020
Hi Sam, thank you for bringing this to our attention. Please call Client Services at 818-255-0095 at your earliest convenience to resolve these issues, as this is certainly not how we typically operate. We would love the opportunity to provide assistance on the matter. We look forward to speaking with you shortly! Sam
Jake M.
Ordered item in April. Then was told it was out of stock. I’ve waited years for this item to be produced so I figured I’d be patient. After months of saying it will be in stock the next month it finally shipped in September on 12th. Now it’s the 30th and tracking has it still in ATL since the 21st. EE uses a horrible/cheap shipping company. After reading reviews I’m not confident I’ll ever get my order which I was excited for. EE customer service is really poor. They just don’t care. You will get no where with them or their shipping partner. As a long time collector I will never use them again and I strongly discourage others to do the same.
Response from Entertainment EarthOct 2, 2020
Hi Jake, thank you for your feedback. We’re very sorry for any inconvenience the delays with the carrier and the manufacturer may have caused. Typically packages are delivered within 3 to 9 business days, but due to delays surrounding COVID-19, there may be extended transit time in some areas. If you still have not received your shipment, and would like to reach back out to provide your order number, we would be happy to send a request to our shipping carrier for further details. Client Services can be reached by phone Monday through Friday, from 7am to 6pm PST, at 818-255-0095. Our team of representatives would be more than happy to assist you with your needs. We look forward to speaking with you shortly and resolving the issue. Sam
Steven R.
I order tons of stuff from Entertainment Earth and usually have a pretty good experience. But the last two orders have me wondering what’s going on. Both orders say that they shipped with two items (I order one to open and keep another sealed) , when in fact only one was shipped. Why would you say you shipped two? One of the boxes was so small it couldn’t even have possibly held/fit two of these items. Please don’t ask me to call, I’ve done that and left multiple voicemails with no replies. You can call me ANYTIME we’re both in PST. My order number was # 8333501E003. Thanks- Steve Edit- they completely resolved the issue and were very responsive to my call. I’m still a loyal customer and appreciate them taking care of it.
Response from Entertainment EarthOct 2, 2020
Hi Steve! I believe this issue was resolved via phone, but please don’t hesitate to reach back out if there is anything else we can assist you with. Sam