Ezer R.
Super disappointed with EE made a…
Super disappointed with EE made a purchase in August I was suppose to get my action figure wave in November then it got pushed back to January I have called no answer left voicemail and email no response now I am waiting for my refund never again will I do business with them.
Response from Entertainment EarthDec 4, 2020
Hello Ezer. Thanks for reaching out! Our apologies for any inconvenience or frustration. The manufacturer of the merchandise ultimately determines when the item will be delivered to us. The information we post to our website comes to us directly from the manufacturer. We post the ETA information in good faith that they will be able to make deliveries based on their given estimates. Unfortunately, unforeseen issues can arise during the production and distribution of items such as this. Manufacturers do not share with us the reasons for delays, so we cannot predict when or if any delays will occur, or how long the delay will last. Again, we are very sorry for your inconvenience or frustration. If there was something that Entertainment Earth could do to influence the speed with which manufacturers deliver their merchandise, we would certainly press them on these issues. Manufacturers however, do not accept input from retailers. Their timelines are based on their own internal needs. Please don’t hesitate to reach out if you have questions or if we can further assist you in any way. We would be happy to help. Thank you, Sam Client Services Team | 818-255-095