Entertainment EarthReviews of entertainmentearth.com

Response from Entertainment EarthDec 29, 2020

Hello! Thank you for leaving a review of your experience. Our apologies for any inconvenience the current shipping circumstances may be causing. Unfortunately, the typical shipping average of 3 to 9 business days has been affected by the volume of shipments in the shipping partner and USPS’ networks. Tracking event scans are being limited as a safety measure and improving efficiency. Due to a significant increase in parcel volume related to COVID-19 and the holiday season, you may experience a delay of 5 or more additional days in transit time for your shipment. Please understand that the carrier staff is working through unprecedented times this holiday season. Shipping carriers are all hands on deck to get packages delivered as soon as possible. They’ve deployed office and remote-based employees to personally deliver thousands of packages to destination USPS offices in areas falling behind. Please continue to check your tracking feed as we do anticipate successful deliveries. We have seen most shipments delivered around the 3-4 week mark. Please don’t hesitate to reach out if you have any further questions. Client Services can be reached at 818-255-0095 Monday through Friday, from 7am to 6pm PST. Thank you, Sam

Response from Entertainment EarthDec 29, 2020

Hello! Thank you for leaving a review of your experience. Our apologies for any inconvenience the current shipping circumstances may be causing. Unfortunately, the typical shipping average of 3 to 9 business days has been affected by the volume of shipments in the shipping partner and USPS’ networks. Tracking event scans are being limited as a safety measure and improving efficiency. Due to a significant increase in parcel volume related to COVID-19 and the holiday season, you may experience a delay of 5 or more additional days in transit time for your shipment. Please understand that the carrier staff is working through unprecedented times this holiday season. Shipping carriers are all hands on deck to get packages delivered as soon as possible. They’ve deployed office and remote-based employees to personally deliver thousands of packages to destination USPS offices in areas falling behind. Please continue to check your tracking feed as we do anticipate successful deliveries. We have seen most shipments delivered around the 3-4 week mark. Please don’t hesitate to reach out if you have any further questions. Client Services can be reached at 818-255-0095 Monday through Friday, from 7am to 6pm PST. Thank you, Sam

Response from Entertainment EarthDec 29, 2020

Hello! Thank you for leaving a review of your experience. Our apologies for any inconvenience the current shipping circumstances may be causing. Unfortunately, the typical shipping average of 3 to 9 business days has been affected by the volume of shipments in the shipping partner and USPS’ networks. Tracking event scans are being limited as a safety measure and improving efficiency. Due to a significant increase in parcel volume related to COVID-19 and the holiday season, you may experience a delay of 5 or more additional days in transit time for your shipment. Please understand that the carrier staff is working through unprecedented times this holiday season. Shipping carriers are all hands on deck to get packages delivered as soon as possible. They’ve deployed office and remote-based employees to personally deliver thousands of packages to destination USPS offices in areas falling behind. Please continue to check your tracking feed as we do anticipate successful deliveries. We have seen most shipments delivered around the 3-4 week mark. Please don’t hesitate to reach out if you have any further questions. Client Services can be reached at 818-255-0095 Monday through Friday, from 7am to 6pm PST. Thank you, Sam

Response from Entertainment EarthDec 18, 2020

Thank you for leaving a review, Christina! I'm so glad I was able to provide you with the assistance you needed. Please don't hesitate to reach out if there is anything else we can do to help. Thank you! Sam

Response from Entertainment EarthDec 19, 2020

Hello! Thank you for leaving your feedback regarding your order. We are very sorry for any inconvenience caused. For orders involving pre-ordered items, we list the most current information we receive directly from the vendors. We apologize for the manufacturer’s early arrival of your product. The month estimates we list are reflective of the information we receive directly from the vendor regarding the expected ship date for an item. However, due to all of the variables involved in the production and distribution of pre-order items, manufacturers’ are not able to provide exact dates, and unfortunately, they aren't always able to deliver on originally provided estimated dates. ETAs are subject to change at the will of the manufacturer and often do. This notice is reflected in the item listings on the website. Additionally, we do not charge payment for preordered merchandise until the items are in stock and available to ship to you. If an item arrives in stock and we are unable to process payment, we will notify you via email with resolution options and with the exact date your order will be cancelled if we do not receive payment. We allow about 2 weeks for an update to be made before the order is cancelled. Again, we are very sorry for the inconvenience this may have caused. If you would like to discuss the matter further, please don’t hesitate to reach out. Client Services can be reached at 818-255-0095 Monday through Friday, 7am to 6pm PST. Thank you, Sam

Response from Entertainment EarthDec 11, 2020

World-class customer service is our goal and we are so glad Donald was able to achieve that for you! Thank you for leaving a review of your experience. Please don't hesitate to reach out if we can further assist you in any way. Thank you, Sam

Response from Entertainment EarthDec 11, 2020

Wow, 10/10! That's so great to hear! Thank you for leaving a review of your interaction with Donald. We are so happy he was able to assist you with your defective items. Please don't hesitate to reach out if there is anything we can do to help in the future! Thank you, Sam

Response from Entertainment EarthDec 11, 2020

Hi Melanie! Thank you so much for leaving a review of your experience with Donald. We're so sorry for the original difficulty with your order, but we are thrilled to hear that Donald was able to make the situation right. Happy Holidays to you too, Melanie! Thank you, Sam