Entertainment EarthReviews of entertainmentearth.com

This Review is for Donald Tapia, he was our lifesaver with our most recent order that shipped. We had an issue regarding our item we received, he was the only one who went above and beyond to solve our problem. He’s the definition of great customer service, very friendly, attentive, and most importantly did what was right, to keep the client satisfied. Because of him we will be returning back for future purchases. Thanks Donald, it was a pleasure to speak with you.

Okay, so I pre-ordered 15 funko pops from Entertainment Earth so far I got 9 of them and only 2 of them were in fine condition (keep in mind!! Not mint like they guaranty... just fine)!!! All the other ones were beyond bad! The boxes were destroyed, the display window cracked and bent... just in general really bad condition. I personally thought it was the mailman just throwing the boxes or something along those lines but I've received multiple pops from other companies and those come in perfect and every time I receive pops from Entertainment Earth they come in really bad!!! If you collect pop you know that there are some special edition pops called chase edition. So one of the pops was a chase (and it's random when you get it because it a small chance you get one) but it came in destroyed so I called their customer service and asked if I can exchange them for ones that aren't messed up and they told me that they can do that but the chase is not guaranteed... So you're meaning to tell me that you can't even replace the item you sent me when it's your fault that they came in the way they did!!! That is just ridiculous!!!!! The reason why they came in the way they do is because of the way they ship them... the box is always either wayyyyy too big or too small. When it's too small they just put the pop in there and that's it so if the box gets damaged during shipping it instantly messes up the pop. When it's too big again they just pack the pops and nothing else in there so all the pops are just flying around and get messed up. It's just not a good situation no matter how you look at it. Luckily they are sending me replacement boxes for all those pops that came in damaged besides the chase... of course the one I care about the most. That is a solution for at least some of the problems I have with this company but still... That problem shouldn't be there in the first place. I would understand if it happened here and there but 7 out of 9 came in damaged. Those are just not good odds. Long story short DO NOT BUY FROM THEM IF YOU ARE ORDERING FUNKO POPS!!!!!!! I don't know how they are with anything else but they clearly don't care about the way they ship stuff so probably not good. SO FIX THESE DAMN PROBLEMS!!! AND FIX YOUR SHIPPING ESPACALY THE BOXES YOU SHIP WITH!!!!!!!!

It was superb. I was having troubles with your online website and they were able to troubleshoot for me and get things corrected. Thank you so much.

I pre ordered a pop and it came in mint condition. fast shipping once it was in stock.

Caitlyn was very professional and courteous. Something I thought was going to be a drag turned out to be a pleasant experience.

I had my order misplaced by USPS. It as a huge hassle to even try to have them figure it out. Thanks Donald Tapia for helping me out with my order. I was worried about calling because it was entirely USPS that was at fault. He helped me with my order and made feel like I need to stick with Entertainment Earth as a customer. Great customer service is rare these days and you guys have it. Thanks again!!!

Thank you Entertainment Earth,I received my item, just not on the date said. But 2 days later and that's ok. Understanding shipping at this time but still all is good. Thank you the main thing l received it package well. So thanks

I needed help and went over to the chat and “Sam” was amazing, professional, and very fast helping me out! Thank you very much Sam! Really appreciate people like you! 🙌🏼😁