Entertainment EarthReviews of entertainmentearth.com

I received a damaged Funko pop of Sub Zero. I called up Entertainment Earth to report my issue and spoke with representative Donald. Let me tell you, “Outstanding/Excellent” customer service. THANK YOU DONALD!!!!!!!!!!!! Give that man a RAISE!!! Customer, Anthony (NYC)

I've done business with entertainment earth throughout the years of collecting... Great place to shop... recently talked with a rep at the business - super conversation... very friendly and understanding to the collectors world!!! thank you Donald from another Donald!!!

Sehr gute, beste Wünsche.

I received my first order with Entertainment Earth poorly packaged. The plastic screen displaying the figure is filthy, covered in dust and scratches. They packed the art box into a loose fitting card board box with nothing but wax paper. No bubblewrap. Not even a plastic sleeve around the art box. No padding for protection what so ever. Although I suspect the art box was scratched and filthy before it was packed. How can they guarantee mint condition if their employees can’t hand pick items that aren’t damaged or dirty or pack them properly? So I didn’t have a magical experience with customer service like some other questionable reviewers had described. I called in, got someone in the office, and the rep that answers tells me they have no control over the toy selection or packaging process in the warehouse. Get this, if you return/ exchange their mistake you have to print the label and package it back up yourself and drop it off at the post office. So much for “Mint Condition Guarantee” All toy distributors offer this. After I go through all this trouble there is zero guarantee they won’t send me another messed up toy with damaged packaging.

I appreciate Donald was very helpful, he educated me on the policies. He was very friendly and patient. One of the best reps Ive ever spoke with from customer service and I tell he enjoy his career. Thanks Don

Donald Tapia is quite possibly the best customer service representative I have ever worked with. Friendly and helpful, Donald went above and beyond to address my concerns. I huge thank you for such great service!

Donald Tapia (CSR) provided OUTSTANDING customer service! Professional and efficient, and a fantastic example for all companies to follow. Thanks EE, and thank you, Donald.

I had reached out about a package that was stolen. Sam was very sympathetic and assisted me with getting a replacement ordered.