Entertainment EarthReviews of entertainmentearth.com

Response from Entertainment EarthJul 2, 2021

Thanks for your review, Michael! We're happy to hear that Donald was so friendly and that he was able to assist with your address change. Don't hesitate to reach out if there is anything else we can help with! Thanks again, Sam

Response from Entertainment EarthJun 25, 2021

Hello again, thank you for your review. I would like to learn more about your specific situation if you wouldn't mind taking a moment to reach out. Please send an email to [email protected] at your convenience detailing the issues experienced and I would be happy to assist you further. Additionally, if available, please provide photos of the damaged items and undamaged transit boxes so we can escalate the situation to the appropriate parties. I look forward to speaking with you. Thanks again, Sam

Response from Entertainment EarthJun 18, 2021

Hi Zach! Thanks for reaching out and for your recent order! We're so excited to serve your collectible needs. Please don't hesitate to contact Client Services if there is anything we can assist you with. Happy collecting! Sam

Response from Entertainment EarthJun 10, 2021

Hi there! Thank you for your comments. Please be aware, we charge the entire shipping cost per order along with the first item to ship out. As subsequent items arrive and process, only the item cost (plus tax where applicable) will be charged. Please also note, if you choose to cancel merchandise from said order, you would be refunded for any difference in shipping cost. Additionally, we have no control over item arrival or ETA dates. The manufacturer of the merchandise ultimately determines when the item will be delivered to us. If there was something we could do to influence the speed with which manufacturers deliver their merchandise, we would certainly press them on these issues. Unfortunately, they do not accept input from retailers. Their timelines are based on their own internal needs. We apologize for any confusion! Further details regarding payment and preordering can be found here, on our FAQ - https://www.entertainmentearth.com/help Thank you again for taking the time to leave your feedback. Sam

Response from Entertainment EarthJun 8, 2021

Hello Andrew, thank you for reaching out here. We take your request seriously and we hope to have a resolution for the issue as soon as possible. As discussed via email, we have unsubscribed your email address multiple times, and we are working diligently to figure out the issue as you are still receiving subscription emails. We will continue to provide updates via email as they are received. Do let us know of any questions in the meantime. Thank you again! Have a great day! Sam

Response from Entertainment EarthJun 10, 2021

Oh no! I'm so sorry to hear you received a damaged item, Kass! Our Mint Condition Guarantee states that all items will be shipped in the best available condition, with no stickers and no price tags. If you do receive an item you are unhappy with, please reach out so we can make it right! We would be happy to provide a resolution if you would contact us by phone at 818-255-0095 or our online chat function through the website. You can send an email to [email protected]. We look forward to speaking with you. Have a great day! Sam

Response from Entertainment EarthJun 10, 2021

Hello Youngki, Thank you for leaving your feedback regarding your recent order. I’m so sorry to read about the damaged merchandise you have recently received. We take your comments seriously, and your concerns have been escalated to the appropriate parties. Typically we are known for the excellent condition our merchandise is received in, and I greatly apologize that we fell short in this instance. If you have any questions or are in need of additional assistance of any kind, I would be happy to help. Please reach out to me directly via email at [email protected]. Thank you again, Sam

Response from Entertainment EarthJun 10, 2021

Hello Ben! Thanks for preordering from us, we’re so excited to send you your product when it arrives! The merchandise will be shipped to you as soon as it is received from the manufacturer. Please be aware that ETA dates are subject to change. Further information regarding preordering, ETAs, and much more can be found here on our website: https://www.entertainmentearth.com/help Thank you again for your order! Sam