Simon D.
Beware non US buyers
I made an order some time ago, with some different Ghostbusters toys for my son, for his birthday. Recently I got a message from the post, that I have to pay $32 in VAT for recieving. I expected that, so I paid. When I recieved a oversized box, but only 2 out of 7 items were send. The day after I got another message, that I have to pay $32 dollars again in VAT for recieving the next one. I payed once again, and cancelled the rest of the order. Then I wrote to Entertainmant Earth to complain about, why they did not send them together, because they should know, as a business, that people outside the US get VAT bills per package. It does not make sense, because the items could easily be in 1 box. They are not very friendly or helpful, but arrogant when speaking to them. I asked them for a $32 refund, because they did not let me know about this. They refused. All the toys i got, was not as expected. Cheap china plastic, i expect to break within a month. Also i paid $75 dollars in shipping. I have no clue how come it can be that expensive aswell. The items did not have any weight at all. I do not recommend this. I payed about $220 in total, for a few really discount made toys. Damn, I got fooled.... Never again from Entertainmant Earth.
Response from Entertainment EarthSep 7, 2021
Hi Simon, I'm sorry to hear about this experience. I apologize for any confusion or inconvenience. We ship items as they arrive in stock as we know our clients want to receive their patiently-awaited merchandise as soon as possible. Clients can read more about our shipping & handling practices and how taxes/customs/duties/etc. are handled in our FAQ.