Entertainment EarthReviews of entertainmentearth.com

First off EE can thank one of their customer service reps for the 2nd star, otherwise they would have one. So, I ordered a bunch of stuff from EE and was obviously irked by having to pay shipping before my items were even in their warehouse, but I let it slide figuring they might make it worth while (Sitting @5 stars). About two day later I order more items but from BBTS and of course they don't charge shipping until the items actually ship (Sitting @4.5 stars). After about three day the in stock items from BBTS shipped (all the same shipping from both stores) and still no word from EE (Sitting @4 stars). By the time my order from BBTS arrived, EE STILL hadn't shipped my items (Sitting @3 stars). When my items did finally arrive about 40% of what the said shipped hadn't even been put in the box, and yes they had charged me! (Only @1 star at this point) So I contacted customer service only to find out that I would have to drop to the end of the pre-order line in order to get my items! Thankfully for EE the rep refunded my money immediately and canceled those items so I could buy them from BBTS. So to sum up, I will never be ordering anything else from EE and it's only thanks to that one rep that I don't cancel all my preorders and move them to BBTS.

Figures arrived shoved into a box all bent after I complained they charged me for shipping all up front when they only shipped 1/4 of my order..just weak service..never again..dorkside and big bad toy store from now on

Updated review...I've had 2 orders with them. Everything was great, quickly shipped after ordering etc, arrived quickly. I had an issue with one of my orders and described the problem in my initial 2 star review, but Entertainment Earth customer service reached out and rectified it to where I am satisfied with my purchase now. The customer service deserves 5 stars thank you!

Worse custumer service ever! Never gonna buy on that site again. Wanted to return some products and waited for almost 2 week to have an answer for my refund requests. If you're not from USA you need to do ALL by yourself if you want to return something, that's really annoying 0/10

HORRIBLE shipping. Please don’t spend your money here. They ship using this horrible service called Pitney Bowes. Which takes forever. I still haven’t even received my package yet and it’s been 4 days. Guess how far away it is. 4 hours. Yes four hours and it’s still not here after 4 days. It’s absolutely ridiculous. On top of that they charge 8 dollars for shipping. I sometimes ship things out and lemme tell you shipping on average with USPS is literally 5 bucks. I don’t get what’s so hard about using a decent service. They offer a Fedex option but guess what. The prices are high on there too. It’s as if they charge extra and pocket the difference just cause. But hey that’s just a theory. Please don’t order here. There’s other better stores who know how to use a decent shipping partner. Big Bad Toy Store is one. Also Dorksidetoys. I did some research on reddit specifically and everyone agrees their shipping times absolutely suck. Look it up if you don’t believe me. You have been warned.

One of the worst online retailers out there everything is overpriced whenever I pre order something it always gets delayed shipping is slow QC is awful very unprofessional don't do business with these clowns

Horrible service. They are overpriced with no quality check. I ordered multiple times to get the Chase Funkos from them and each time I received my order, the non chase funkos are always in mint condition but every time I get a chase Funko, The boxes are damaged. This happened 3 times to me already, They do not have quality control and their shipping is too expensive!

Recently bought 2 MOTU Origins figures from EE. Overall VERY happy with the purchases. When I couldn't find the figures anywhere else; EE let me pre-order, and came through! Items were in stock about when they projected, and EE got them processed and delivered. Shipping on the other hand was a bit disappointing. Items arrived in near flawless condition, they were packaged wonderfully, I got a kick out of their custom boxes, but wow I can't comprehend the service they use to mail out. It is VERY slow and not easy to track!! Aside from that, I was overall happy with my experience. I would likely buy from them again.