Entertainment Earth is a major retail and wholesale seller of Action Figures, Toys, Replicas, Collectibles, Bobble Heads, and More! From Star Wars and GI Joe, to The Simpsons and Anime. Manufacturers such as McFarlane, Sideshow, Dragon, Mattel and many more!
Entertainment Earth (entertainmentearth.com) has 555 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Children's Entertainment · Palo Alto, California
Excellent
Children's Entertainment · CASTRO VALLEY, California
Excellent
Children's Entertainment · Alpine, California
Excellent
Children's Entertainment · San Jose, California
Excellent
555 approved reviews, newest moderated first
Lance
I am always happy with Entertainment Earths commitment to customer service. I reached out to Donald and explained the issue with my items. He responded with the perfect solution for this situation. I will continue to do business with a company that offers quality products and stands behind their commitment to customers.
Response from Entertainment EarthMar 23, 2023
Thank you for your review, Lance!
JT
Donald provided outstanding customer service and was extremely polite throughout the entire call. It was truly phenomenal customer service that he provided.
Response from Entertainment EarthMar 23, 2023
It's so great to hear about the positive experience you had with Donald, JT. We appreciate you taking the time to share!
shane H.
Donald made my experience wonderful. He actually listened and cared about my damaged merchandise complaint. He deserves a raise or a promotion. Great customer service.
Response from Entertainment EarthMar 24, 2023
We're sorry to hear that you received a damaged item! Although, we are truly glad that Donald had the opportunity to help make it right under our Mint Condition Guarantee™. Thanks for your review, Shane!
Larry H.
Donald is always beyond professional. He helped me today with a damaged shipment replacement and he could not have made it more simple. Overall another great experience with Entertainment Earth. Thanks again Donald!
Response from Entertainment EarthMar 24, 2023
Thank you for giving us the opportunity to help, Larry! We certainly appreciate it!
Fan of F.
I received a funko pop in the mail and it came damaged. Donald helped me by explaining the process and fixing the problem. He was kind, understanding, knowledgeable and willing to help. I love this company and have nothing but great things to say about them and Donald is one of the reasons why I continue to be a loyal customer.
Response from Entertainment EarthMar 24, 2023
It's unfortunate whenever a damaged item is received, but we're thrilled to hear about the service Donald provided you. Thank you for giving us the opportunity to help resolve the issue with your Pop! and for your review!
Chris
Anytime I call no matter who answers the phone always is very knowledgeable and professional and make everything easy , This time Donald took care of all my issues
Response from Entertainment EarthMar 16, 2023
That's great to hear, Chris. Thank you for sharing!
Ben
Helped me with my shipment quickly and efficiently
Response from Entertainment EarthMar 16, 2023
Thanks for your review, Ben!
Taz
Donald was beyond professional, respectful, and helpful. He was very knowledgably and took care of my 2 issues in less than 10 minutes. I spend a lot of money with EE and it looks like they reinvest it back into the CS employees. I will keep buying from them. Donald reassured that with the assistance he gave me. Thanks Donald.
Response from Entertainment EarthMar 16, 2023
We think Donald is the best, too! And we're very glad to hear about the positive interaction you had with him recently. We're looking forward to speaking with you in the future, Taz!