Entertainment EarthReviews of entertainmentearth.com

Had problem with a damaged item I received and called and spoke to Donald and he was great handled the issue perfectly and professionally this is how every customer service agent should be thanks again much appreciated!

had an issue with my order. called and spoke with Donald who was excellent to work with and resolved my issues within minutes. Thanks!

Hands on the best customer service. Needed a Pop for a convention and Donald helped me to get the item accordingly.

If you want to Pre-Order product, to have it arrive in time for the next release like 3 months later, then this is the right vendor for you. I pre-ordered 4 Phyrexia Compleated bundles through this company 1 month prior to release. The release date came and went, the release month came and went, and each month they just updated their site to "Estimated Arrival : March" then "April" etc.. they blame the vendors and manufacturer, however its odd that even local game shops got product in on release date. I ended up cancelling my order 3 months after order and was able to order elsewhere and received my product in less than 4 days time. Waste of time and will never consider Entertainment Earth for any purchases.

This is a great company got a package today box beat up but thanks to awesome packaging the item wasn't hurt. Plan on buying more from you in the future.

I just spoke with Donald about an issue I had with a figure I purchased. He was accommodating and great to talk with. Honestly the best customer service I’ve seen in the longest time. I’ve never had issues really with any of the product they sent me. But the couple times I’ve had issues I have had nothing but the best customer service from this company. Which is why I will always use them for my purchases. Thanks guys.

They said they had Magic cards coming for a preorder. So I dropped 250 on cards. They never got them. They just tried to steal market share with product they weren’t getting. Then it sold out everywhere. They never got the product. I cancelled my order and missed out on ever buying what I wanted for the actual price all because this company “sells” stuff they don’t have, and aren’t getting. One month after release and they still do not have the product they sold as in stock AND were “Getting” on release, and I ordered 2 and a half weeks before release.

I have been ordering from Entertainment Earth for quite a while and have not had any issues with quality of product or shipping...until recently. The problem had nothing to do with EE but with the USPS returning shipped items. Fortunately, I called and was lucky enough to speak to Donald. He patiently reviewed my account, cleaned it up and confirmed my re-shipments as well as a few other helpful tasks. This is only my second call to EE and, first let me just say, I appreciate how quickly I am able to speak to a live rep...without going through a lengthy call routing system. But both expe3riences were very positive. And I really appreciate how Donald was able to get things fixed on this most recent call. Highly recommend Entertainment Earth and their excellent customer service!