Entertainment EarthReviews of entertainmentearth.com

Ordered 4 items in September 2022. It said delivery was expected in October 2022. They keep pushing it back each month and it is now January 2023 so I contacted Customer service who said "Veronica D.Hello, thank you for reaching out. Unfortunately, the ETA was pushed to this month. We do not receive specific ETA dates from manufacturers due to variables in shipping and production times, just a general month estimate. This item is now expected to arrive sometime in January and it will be shipped as soon as it is delivered to us." These items are in store today at places like Best Buy for the same price minus delivery charge. Don't waste your time with Entertainment Earth!

Placed an order two weeks ago. Has been in the processing phase this whole time. I’ve reached out via email to ask about the delay, but they don’t even respond to them. Found this site while trying to find out if they are even a legitimate site. Supposedly they are, but not from my experience. Even if I get my order, I certainly will not be a returning customer. Shame that their customer service seems to cost them a lot of business.

I placed an order with them two weeks ago and it's been processing and has not shipped. I tried to cancel the order today and was told they couldn't cancel because it was processing. I won't be ordering from them in the future.

On November 7th, 20222 I received my funko pop that I originally ordered at the beginning of August. I had left a review here and the company responded and shipped the missing figure. This was too late as a gift for my daughter's birthday, but I really appreciate that the company followed up and made good on my missing order.

This was my first time ever ordering from Entertainment Earth. Most of the items i got were meant as gifts but i was still surprised with the quality. Their exclusive pin sets are amazing. Especially the bundles were you can get 3 sets. I was a bit concern with the shipping tho, especially with its almost 2 week delay after purchase. But after contacting them they immediately shipped it the following day. If you search well theirs definitely more than enough variety to rival other sites like Big Bad Toy Store or Merchoid. Overall i do recommend the site for fans of collectibles.

I ordered some collectibles here and I must say My 1st experience was a good one. My order shipped out to me one month early! It was well packed and came in a fresh cardboard Box with Plenty of padding. It came in better condition than a lot of things I ordered from Walmart and target. I will definitely be coming back! Not to mention they had a promo going on which gave me free shipping. That helps a lot! I hadn't heard of them prior to this experience but now I will keep going back.

Love EE Distribution!! Their service is top-notch. We had some issues with a shipment. The operations manager packed the next one himself and sent me pictures. It worked out, they worked on their end to find out where the problem was. We think the freight company stacked them. Ask to have the no stacking cones put on top if you use LTL. Sales reps are constantly sending you good information. Thanks!

Here's my honest review of EE: This company has its good and its bad, but unfortunately the bad outweighs the good. First of all, they have an enormous selection of items for collectors, from Funko Pops to any action figure you can think of. And they often get the products in earier than most. They also sell older Pops that you may have missed out on. I don't know how I feel about this. On one hand I think it's great that I can purchase things for retail price that have an outrageous price on sites like eBay. But on the other hand there are a lot of people (sometimes myself included) that ended up paying a premium for a specific Pop or figure only to find it 3 months later or a year later on EE for a fraction of the price. That is an issue for some of us, not only because we had to pay a lot for the items, but because what they are doing lowers the value of the items, sometimes significantly, making it practically worthless in some cases. One of the most exciting things about collecting Pops is watching the value go up on some of them. When EE gets older products in stock the value halts and usually even goes down. No collector likes that at all. Even those of us who never had the item usually don't even want it anymore because we know the value is about to take a nose dive. Their prices are not as bad as some people say. I know plenty of sites that charge a lot more. EE (usually) charges a little bit above retail, which in my opinion is very fair. Now let's talk about the biggest issue of all: Shipping. Yes, their shipping prices are outrageous and sometimes even unfair. This is how they work when you place a pre-order: for example, you put 3 or 4 items in your cart, one is due to be released in a month, the others in 3 or 4 months. When the first item is ready to ship they charge you for that item only, BUT they charge you for shipping on ALL OF THE ITEMS. Not sure why they do this, but some say it's so you don't cancel your other orders, which I've done quit a few times. I'd also like to add that when you place a preorder you never know when it's going to ship. It might say that it's not due for 6 months but then it ships out 2 weeks later. That happened to me when I placed a preorder that wasn't due to be shipped until the following year (about 8 months time) and it actually shipped just a few days later. Yes, part of me was happy about that, but at the time I had a specific amount of money in my bank to pay rent and bills and out of nowhere EE comes along and takes $200 from my account. A heads up would have been nice. Even just an email the day before would have worked just fine for me and everyone would have been happy. Apparently they have major issues with people canceling orders so they try to be as sneaky as possible. Unfortunately most people are not aware of their tactics and end up falling for it. Now, onto the biggest issue of all: the shipping. As I type this I am waiting for my order to ship. They charged me for the item over 10 days ago and it has been "processing" ever since. If you ever order from EE then prepare to have your order stuck in processing for up to 2 weeks. That alone makes me want to give 1 Star. It really takes the excitement out of receiving the package. You just wait, and wait....and wait. And when it finally does ship, EE uses the slowest shipping service there is, so there's another 1-2 weeks of waiting. So basically, after you're charged for your items and you think you will be receiving them soon, think again. You'll be waiting up to a month. That was the deal breaker for me, and the reason I rarely order from EE anymore. If it wasn't for that then I would definitely order from them often. There are a lot of people who complain about their orders arriving damage and how much of a pain it is to return or even replace their items. I have only had that issue one time. So let me give credit where it is due and say that 90% of the time my packages have arrive in mint condition. That said, I never bothered trying to return or exchange the item. It wasn't badly damaged enough to deal with the hassle. Finally, I'd like to mention something that happened to me recently, that I read others complaining about quite often. 2 months ago I ordered 3 items. I was charged for all three and two of them had shipped. The other was on backorder. About 2-3 weeks later I'm still waiting and waiting for the other item to ship. Eventually I check my account one morning and the item had disappeared completely. I emailed EE and their response was that they tried to contact me because weren't able to charge my card for the item and had to cancel it. Wait...WHAT? Yes, they tried to charge me twice for the same item. They already charged me for it once and I know this for a fact, 100%. I didn't read it wrong or miscalculate anything. I know EXACTLY what I was supposed to be charged for all 3 items and shipping and that's exactly what they charged me.