EchoPark AutomotiveReviews of echopark.com

I just found out that the factory powertrain warranty from Kia is NON-transferrable. I bought an added service plan as well but was reassured from the salesperson that I had that as well. Never, ever, ever was I told that the Kia warranty in non-transferable and therefore did not apply at all. I definitely would not have bought this car if I had known that.

Day of purchase was good. However the vehicle I purchased had a bad battery and I had to pay out of pocket for the battery within a week of purchasing the vehicle as my cehocle would not start. I spoke with a manager the day after I bought the battery and forwarded my receipt as well as the bad battery readout and I have not heard anything back in over a month to any of my requests for an update!

Nick was awesome and the process was painless. Would happily buy from echo park on arapahoe again! Congrats on your kiddo too!

Arrived early for my appointment and they took me right in. Prices are reasonable and the service is great.

A very nice experience all around. The sales representitive was very helpful and the entire setup of the dealership is geared towards a no pressure situation which is exactly what I wanted. A few things needed to be fixed on the car which the dealership addressed promptly prior to the sale being completed. Very nice environment inside the dealership, everyone was helpful and there were refreshments also, a nice touch. One star knocked off due to the washer fluid being empty and when I changed the oil the day I picked it up, it was a quart low; minor probs but it was something I was assured was solid when I asked about fluids being changed. Replacing the fluids is something I would have done anyway when I bought a new (used) car so I am not super upset about it. But for someone who is less mechanical, or has less inclination to do the work themself, it would represent a cost to have this done to a car they just purchased.

We recently came in to trade in our 08 Subaru Impreza that we got from Echo Park just two and a half years ago. At the time we got a 5-year coverage APP option (not relevant for this email) and paid $10,916 for the car. In Oct of 17 we came to trade in the Impreza only to find out that the Echo Park trade in value was now less than $3,000 2.5 years later. When we purchased the car it spent 2.5 weeks at Echo Park for major engine repairs... Fortunately, this was covered by the warranty... This alone does not make me feel good about what you sold us the car for.... To add to this we tried to sell the car private party since we could not get a decent trade-in for the car. On the private party deal that we were working with a potential buyer came to Echo Park and did an inspection of the car and EP sent a list of repairs to the potential buyer with an amount of over $3,000 in repairs needed with no explanation. This is a 2008 car and should not be expected to be in perfect condition, but with no explanation the potential buyer was no longer interested.... I just took the car in for the 2017-18 emission and it passed with no issues. Between the drastic decrease in value from the purchase price (and I understand the 100,000 mile drop in value) the initial 2.5 weeks of engine repairs, the way the list of repairs were sent to the potential buyer without explanation and the perfect passing of the emission I feel we got a lemon of a car. To date we have purchased six (6) cars from Echo Park and with these recent experiences, I will seriously will consider if I will ever purchase another car from EP. Sorry...

Sales women was patient with us and helped us find the perfect car for my daughter!

Not impressed with the Highlands Ranch location. Once they found out we were purchasing a vehicle out right the service seemed to change and they were worried about getting the paperwork done and getting us out the door. When we returned the next day to pay and pick up the car all they were worried about was getting out check. The 2 young men up front were of no help with a few questions we had and you could tell that they weren’t going to get up out of the chair to find someone to answer our questions. Just because we are buying the car out right doesn’t mean our treatment should be different.