EchoPark AutomotiveReviews of echopark.com

I am extremely disappointed with Echo Park in Thornton. I stopped by their location on 104th because it’s right down the street from my office. The sales guy started off extremely friendly. His whole sales pitch revolved around the idea that they are different than other used car dealers. He said that they have no hidden fees, they are a no haggle dealer, and how they don’t hide anything from the buyer. This sales process took over four hours. I let them know upfront and after my credit check confirmed that my credit score is over 800 and my salary is well over six figures. With perfect credit and over 18 years at my current employer I should have received the current market finance percentage which at that time was approximately 3.2%. They came back with an approval of 6.79%. This dealership Lewers you in with the promise of being easy to work with and fair pricing. They attempt to scam you with literally double the interest rate that you qualify for. I feel that if this is their business model is a smoke and mirrors strategy. In my opinion they are the textbook example of a bait and switch operation. Their practices are not ethical and I found them to be deceiving. I did not and will never purchase from them. After I left the dealership they called me and said that now they were confident they could get me the interest rate that I wanted. I will take my business elsewhere. Buyer beware.

The 3 stars is for the CENTENNIAL LOCATION! These people don't even have most of their service equipment anymore, but they still made an attempt to fix the minor things on my car. They are the nicest and most professional in my opinion. The HIGHLANDS RANCH LOCATION is a big NO! DO NOT go there!!! The older heavier set man BEHIND the desk at the service area told me his "30 years of experience in the car business" was enough to diagnose the issues while he was behind the desk the whole time. He told me to "just take it to a Hyundai Dealership." I called there twice, they took my information, said I'd receive a call back BOTH times. Took two days later when I called understandably agitated to get someone to speak with. Eventually, I just called the Centennial Location where I actually bought my vehicle. Even though they don't do services anymore, Isaiah (the gentlemen at the service area) still tried to find the issue. Unreal. Listen to your customers. It goes a long way. Thank you Centennial Location! If it weren't for the awful experiences with Highlands Ranch Location, I would have put 5 stars.

We went in and test drove a Nissan we loved. We went home and filed out a credit app. Didn’t hear nothing until 4 days when they decided to run our credit. The finance department said they would calls us back in 15 mins. 5 days late still nothing. No call back or check in. We tried calling them and they stated they were too busy to talk about financing. I will never go back to 104th or any Echo Park

Echo Park in New Braunfels is the way to go when it’s time to go car shopping. It’s a whole new experience that eliminates the dread most people feel when it’s that time. This place is not your typical dealership. They provide you the space you need throughout the entire process. Most importantly, best prices by far! You’ll be pleasantly surprised!

UPDATED: After my negative review they agreed to replace all of my breaks free of charge. The way they treated me and the fact that a negative review was required to get assistance is frustrated but they did right their wrong and admitted to having missed the break issue. They did not have a response about the other parts as they are not a part of their 190 point inspection (still don't know what those points are either) ORIGINAL POST: I purchased a used 2015 Nissan Pathfinder. The service was very courteous and the transaction was very quick and comfortable BUT just 5000 miles later, the 190 point inspection seems to be a complete sham. The transmission had a leak that the mechanic said was obvious and severe, the cabin filter was so blocked the fan could barely run, all four brakes pads are shot and the rotors are rusted all the way through. The manager's only response was "well you are getting a used car." That certainly isn't the confidence they instill when selling their cars claiming they are "changing the perception of the used car business". I would recommend No ONE purchase a car here unless you are investing heavily in an after-market warranty. We got taken!

I don't expect one review to sway their rating or dent their image in the least I just hope to warn a few people about how much drama dealing with them is so they wont go in unprepared and I really wanted to tell everyone over at EchoPark that... YOU ARE THE MOST HIGH PRESSURE DEALERSHIP EVER YOU LIIIIIAAARRRSSSS -__- Facilities 10/10 (A beautiful building... but I'm not going to live there...) Price 5/10 (Average to on the high side and non-negotiable) Customer service 0/10 (Started good and ended terrible) Haggle free environment 0/10 Car quality 10/10 Coffee machine 15/10 (I want one...) I've never had a more polarized buying experience, Echopark is definitely the next generation of dealerships and I admit I had high hopes for them being something different in no small part because of their excellent rating with everyone here. But while I've bought from every type of dealership over the years I've never come across a dealership which is so bright and promising on the surface and manipulative and difficult to deal with when you get down to business. Their primary sales pitch as Margret put it they are a "Pressure free sales model" and she pushed that very hard. It turns out they don't argue over the price but EVERYTHING else. It turned into a bad joke as she spent the next hour selling an extremely overpriced extended warranty that we repeatedly tried to explain we weren't interested in. It only got worse and Margret more condescending as the night wore on, after the hard sell on the extended warranty there was options and coatings and then all hell broke loose when we mentioned that we already had our own lender, something we had setup long before we ever started shopping and had nothing to do with them, they just couldn't accept it and Margret brought in Blake who spent an impassioned and unbelievably hostile 30 min smearing our lender, you would think they killed his dog or something it blew my mind... He claimed he worked for them in the past, implying their BBB rating was terrible, it's actually stellar and so on without any actual proof. The next day he would slip and mention that he "I have no idea how their lending process works I've never dealt with them before" I thought you worked for them Blake why don't you know how their basic process works? We did our best to stay calm and polite but it was crazy intense and high pressure, they brought over 6 people by the end to try and convince us that we had to get our lending through them and they implied but never straight out said no less than 30 times, I kid you not, that the deal would fall apart if we didn't go with them. If you listen to them it seems outside lending doesn't even exist and is impossible. The only reason we didn't we didn't walk out is because the vehicle was exactly what we wanted but... we have regrets... and knowing what we know now would definitely buy from just about anywhere else. We made the mistake of handing them a card for the down payment that they said they wouldn't run since we didn't sign... which they lied about and charged... so we threw our hat over the fence. This evening we had to go back and argue with them for an hour to get an extension to the dealer plate that an extremely angry Blake only setup for 3 days when the standard funding period is up to 7 as they themselves told us. He also lied and said that we agreed to bring him a check the next day when we absolutely never agreed to anything of the sort nor heard anything like that from him. To be honest this only scratches the surface of what an ordeal it was and how many different tactics they used and ways they dragged their feet it's been pretty unbelievable I don't know where they get the energy to do this. It's really messed up to be made to feel like you've committed some horrible wrong simply because you choose not to say yes to a dealerships extra's and OPTIONAL lending. EchoPark is the next generation of used car dealership and in my experience.... they are far worse than the last.

Cannot get Colo. license plates .CMV. Dept. says dealer did not submit all correct forms to allow me new days. So...I have to say Echo Park shoiuld have handled their business better. Not leave me hangin on my license plates situation.

When truck was delivered the interior was filthy and I soon discovered the front struts were leaking very bad. People were great and process was quick just a few things that should have been taken care of.