EchoPark AutomotiveReviews of echopark.com

One star is way too many! They do not deserve any stars!!! I was provided an offer at an "EchoPark location near you". It was supposed to be the EchoPark Vehicle Buy Center Orlando in Massey Cadillac, located at 4241 N. John Young Parkway, Orlando, FL 32804. After arriving, I was told this location was relocated to Massey Cadillac South. I called the number (678) 268-6107, to complain and nobody answered. What an epic waste of time!!! I sold my car to Carvana, they came to me.

The sales associate I had an appointment with was not there. Our address was incorrect on the paperwork. The financial guy failed to apply our deposit to the downpayment. The company failed to send off the application for title. Two days before my temporary tags were to expire they FedEx'd the "title" to me, but it was the same title application I had signed in their sales room a month earlier, and neither the title nor the application had been submitted to motor vehicles. I passed comments to the manager and was told by my sales associate that nothing would happen because he was leaving soon and didn't care to represent the customers. There was damage to the front bumper cover from their parking lot accident which they were going to spray over without even feathering in the edges. I had them make arrangements with my local body shop to do the job correctly. Overall - do not expect customer service, it is more like a Lowe's or Home Depot - buy it if you like it, but don't expect any service or support.

One of the worst car-buying experiences I've had. I arrived pre-approved, knew exactly which car I wanted, and had everything necessary to purchase it. It still took nearly SIX HOURS because my salesman was juggling multiple customers and repeatedly disappearing. I also specifically asked that my credit not be run again. He assured me it wouldn't be. It was. The bigger issue came later. I'm an out-of-state buyer and normally register my vehicles through my Native American tribe for roughly $200–$400. EchoPark never asked where or how the vehicle should be registered and instead collected $1,256 for Oklahoma taxes/registration. I didn't discover this until my Oklahoma plate arrived over a month later. When I tried to resolve the issue, my salesman blamed me for not telling him I was Native American, argued that asking would have been "racist," and eventually started laughing at me while I was explaining the problem. Nobody needed to ask my ethnicity. They simply needed to ask where the vehicle should be registered. I finally told him he'd sufficiently pissed me off and I was hanging up. His response? "Good. Thank you." Surely management would handle this better, right? It took multiple days of repeatedly calling EchoPark to finally get a manager to call me back. I called multiple times a day, and every time I was told someone would call me shortly. The only way I could get updates was to initiate contact myself. When a manager finally called, he told me I was apparently the first customer from Oklahoma who had ever wanted to register a vehicle through a Native American tribe instead of the state. He also told me they would improve their staff training going forward, teaching employees to ask customers where they want their vehicles registered rather than simply asking whether their address is correct. In other words, they're now planning to train their employees to ask the very question I've been saying should have been asked in the first place. And what was the proposed resolution for my situation? Initially, $50 in gift cards, eventually increased to $100 in gift cards mailed to my house. I declined the offer and explained that gift cards do absolutely nothing to address the financial impact of the registration issue. I told him that if he wanted to mail them anyway, there was nothing I could do to stop him since he already had my address. I did not accept the gift cards as compensation or agree that this resolved anything. I'm glad EchoPark intends to improve its training so future customers don't experience the same problem. Unfortunately, that doesn't address the hundreds of dollars this mistake has already cost me and the hundreds more it will cost me a year from now. After nearly six hours at the dealership, my credit being run against my explicit instructions, a costly registration issue, being laughed at by my salesman, and multiple days of chasing down management, their proposed solution was to mail me gift cards. I gave EchoPark multiple opportunities to address this situation. While I'm glad they're apparently taking steps to prevent it from happening again, I remain extremely disappointed in how they've handled my experience. I cannot recommend EchoPark Grand Prairie.

I purchased a vehicle on a Saturday....had it 3 days and started having issues with it. The return policy is 7 days with no more than 250 miles. Now I understand the policy but since I live 180 miles from that dealership, I would have surpassed the 250 miles returning it. I spoke to the dealership and Sonic who is their corporate owners, I believe and they didn't want to help me at all. They couldn't take into consideration my distance...so now, I'm out 1500 down payment and I'm stuck with a truck having issues or I just simply have it repossessed. Either way I'm screwed. Buyer beware. They are awesome on the phone and at the dealership but once you drive off, they don't even know you.

Accurate appraisal. Smooth transaction. I filled out the online form accurately and received the exact amount upon arrival. Tyrone was helpful and pleasant. Great experience!

I visited the EchoPark Automotive location in Grand Prairie on 8/25/2026 and want to share an honest, detailed experience. The good: They have a large inventory, and the base prices are reasonable. The bad: EchoPark advertises "no hidden fees" and "upfront pricing" on their website, but that was not my experience. I was told an "Appearance Protection Package" for $699 was mandatory — a charge that is not disclosed anywhere on their website or in their advertised pricing. When I asked the salesperson, John, to explain this fee, he couldn't/wouldn't clarify why it isn't published anywhere. When I asked to speak with a manager, John sent over someone from his team who I believe was not actually a manager. This person was rude, offered no explanation for the fee, and told me to simply walk away if I wasn't willing to pay it. Additional issues: I waited 6 hours at the location — the store is severely understaffed relative to the number of customers being helped. I also felt the sales rep grew visibly annoyed when I asked to test drive more than 2-3 vehicles, which shouldn't be unreasonable when making a major purchase decision. Bottom line: Good inventory and sticker prices, but the "no hidden fees" marketing does not match reality, and the customer service when I pushed back on the undisclosed charge was dismissive and unprofessional. Buyers should ask specifically about mandatory add-on packages before going in, since they won't be listed online.

worse car selling experience. Sold my Tesla to them got check and after 2 days they tell me they want to cancel the contract saying Tesla don't release the title, I called Tesla and they said it never happens and if car is paid fully they release within 30 days. EchoPark said they cannot get hold of Tesla, so I said how's that's possible when I can within 2 min? I even told my salesman how to reach out to them and they did not even try, and cancelled my contract. I could not pickup my car for 3 days and sales man used my car for person use for those 3 days. No compensation, no call from manager. I even tried getting hold of manager and it seems like they did not care. Pathetic customer service.

I was extremely disappointed with my experience at EchoPark. I found a vehicle I was ready to purchase and scheduled a 6:00 p.m. appointment to move forward with the process. Unfortunately, from the moment I arrived, the experience was unprofessional and demonstrated a complete lack of respect for my time. When I checked in, I was simply told to have a seat and that my salesperson would be with me shortly. My father accompanied me, and we waited for approximately 20 minutes without any updates or acknowledgment, despite having a scheduled appointment. There was no communication regarding the delay or any effort to explain what was happening. The most frustrating part of the experience was watching my assigned salesperson begin assisting another family while I was still waiting. At that point, it became clear that my appointment was not being honored and that my business was not valued. I chose to leave and decided not to purchase the vehicle. As someone who was fully prepared to buy a car that evening, this experience was incredibly disappointing. The lack of professionalism, communication, and respect for a customer's time is unacceptable. I cannot recommend EchoPark based on the way I was treated.