EchoPark AutomotiveReviews of echopark.com

Tech forgot to do the oil change. They made it right with free oil changes.

We purchased an 09 Subaru Outback from the Thornton location back in April. The initial experience was great, Jakob was amazing and we thought we found a very fair deal. However, not even 4 months later the car needs a new motor. Luckily we purchased the warranty when we got the car so it should be fine or so we thought. I was initially told the reason for my car troubles was oil starvation. Check oil light had not come on once and I had checked the oil not long before my engine went out. When I expressed my concern about the check oil light never coming on (seeing as we have oil at home) I was told my model does not have a check oil light by and employee named Wyatt. When I informed him that there is in fact a light he said he'd look into it. When we ask if the warranty will cover my car especially since it hadn't even been 4 months since we initially purchased it we were told it was very unlikely since it was owner error. I was told by Wyatt that tearing down the engine was not a good idea cause if they didn't find anything covered by the warranty is be responsible for the labor. I asked what my options were and he said he'd get back to me. A week and a half goes by and I finally call cause it's been almost a month since I took my car in. Apparently Wyatt no longer works at echopark. So a new service manager looks at my case and tells me almost the exact same thing. It wasn't until I left a very bad review on my honeymoon survey that I was contacted by the only echopark employee who actually helped the situation. (Kevin Best) who looked into my situation, had the warranty tear down, and look at the engine (even absolved me of any cost associated with tearing down my engine) in a fraction of the time it took that garage just to contact the warranty people. So I'm finally getting my engine replaced at no cost to me and of course it should be a good thing. I was told Oct 6 I'd have my car in a week and ill be damned it it wasn't until Oct 28th that I was actually able to pick up my car. And of course after all of that they didn't hook up the pumps to my windshield wipers. I would urge anyone not to expect much out of a purchase here and even less when dealing with customer service. A huge thankyou to Kevin for help rectifying the situation he was very professional and the only employee whoi treated my situation like it mattered. However buyers beware don't expect your car to last more than 6 months

Wow just give them a look if your looking for a good vehicle, I was absolutely suprised on thier service from the moment I walked in and until I drove away in my new SUV. Thank you echo park co springs I love my ride

Wonderful experience all around. I will definitely use EchoPark again.

Great service from knowledgeable people who treat you well. Good selection of vehicles that you can trust and be confident in buying, but their customer service is what really sets them apart

great service, no pressure, will come back when we need another car.

I had an oil change done and I was not pressured for upsale service. Nice waiting area. I will be back.

TJ is an amazing person to work with. I recommend getting a car with him