Jason B.
Equipment works great
Equipment works great; so long as you subscribe to become a member. Even with their older equipment (I purchased a used X4S bike), it requires a membership to even start resistance. After getting through the paywall, I found that the attached tablet is so slow (due to age) that it can't even function with the updates. I have to restart the bike every time and use my phone app to get functionality on the bike. Echelon shows their true colors by blocking equipment functionality through subscriptions; rather than blocking classes and extra content. I am embarrassed for them as a company that they would do such a thing.
Response from Echelon FitnessAug 19, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing difficulties with your EX4S. The issues you've described with the tablet, including needing to restart the bike and use another device to access functionality, are something we'd like the opportunity to investigate rather than assume are a limitation of the equipment. We'd encourage you to contact our Customer Support team with your bike and tablet details so that we can troubleshoot the issue with you and ensure your equipment and software are set up and functioning as expected. We also appreciate your feedback regarding membership and will ensure your comments are shared with the relevant teams. We hope you'll give us the opportunity to help improve your experience.