Echelon FitnessReviews of echelonfit.com

Response from Echelon FitnessAug 19, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your equipment arrived with damaged and missing components, and we understand how disappointing this must have been. We can see that you've now been in contact with our Customer Support team and that replacement parts have been sent to address the issues you've reported. We appreciate your patience while we work to put this right and hope to have you fully up and running as soon as possible.

Response from Echelon FitnessAug 19, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that you haven't received your order. Our tracking information indicates that the shipment has been delivered, so we'd like to investigate this further and understand what has happened. A member of our Customer Support team will be reaching out to you to review the delivery details and help resolve this as quickly as possible. Thank you for bringing this to our attention.

Response from Echelon FitnessAug 19, 2026

Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've encountered while trying to resolve the issue with your treadmill. We appreciate how frustrating this process has been, particularly given the length of time you've been trying to identify the problem and the concerns you've raised regarding the support and communication you received. We've asked a senior member of our Customer Support team to personally review your case and contact you directly so that we can better understand what has happened and work with you towards a resolution. Thank you for bringing this to our attention and for giving us the opportunity to review your experience.

Response from Echelon FitnessAug 19, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that you received the wrong item. We'd like the opportunity to investigate what happened and get this resolved for you. A member of our Customer Support team will be reaching out shortly to review your order and arrange the appropriate next steps. Thank you for bringing this to our attention.

Response from Echelon FitnessAug 19, 2026

Thank you for your review! We're pleased to hear your order arrived on time and hope you're enjoying your Echelon purchase. Thank you for choosing Echelon!

Response from Echelon FitnessAug 19, 2026

Thank you for your review! We're delighted to hear that our Customer Support team was able to quickly troubleshoot the issue and find a solution, and that your replacement parts arrived promptly. Thank you for choosing Echelon, and we hope you're back to enjoying your workouts!

Response from Echelon FitnessAug 19, 2026

Thank you for your wonderful review! We're delighted to hear that everything went smoothly and that you received excellent service from our Customer Support team. We really appreciate your feedback and thank you for choosing Echelon!

Response from Echelon FitnessAug 19, 2026

Thank you for your fantastic review! We're delighted to hear that your Stride-8s arrived on time, in great working order and has lived up to your expectations. It's wonderful to hear that it's getting plenty of use too! Thank you for choosing Echelon, and we wish you many more great workouts!