Echelon FitnessWe are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Fitness & Weight Lifting · Nashville, Tennessee
Excellent
Fitness & Weight Lifting · Knoxville, Tennessee
New
Fitness & Weight Lifting
Excellent
Fitness & Weight Lifting · Benicia, California
Excellent
325 approved reviews, newest moderated first
Lily S.
I can’t log into my bike to do exercise
Response from Echelon FitnessSep 1, 2026
Thank you for taking the time to leave your feedback. We're sorry to hear that you're unable to log in and access your workouts. We've asked a member of our Customer Support team to reach out to you directly to investigate the issue and help get you back up and running as quickly as possible. Thank you for bringing this to our attention.
Kimberly M.
Support didn’t help my issue. Why is it so hard to update the tablet?
Response from Echelon FitnessSep 1, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that you're still experiencing difficulties updating your tablet and that your previous contact with our Customer Support team didn't resolve the issue. We'd like the opportunity to take another look at this for you. We've asked our Customer Support team to review your case and reach out directly to provide further assistance with the tablet update. We appreciate you bringing this to our attention and hope we can get this resolved for you as quickly as possible.
Matt O.
Easy order and fast shipping.
Response from Echelon FitnessSep 1, 2026
Thank you for your review! We're delighted to hear that you found the ordering process easy and that your order arrived quickly. Thank you for choosing Echelon! 🩵
Michael B.
It's bull$h!+ that I would need to pay for the full price expensive membership in order to get full access to the equipment I already paid a bunch of money to purchase. They lower tier option, which is more affordable but still ridiculous, only covers off equipment exercise. So dumb.
Response from Echelon FitnessAug 20, 2026
Thank you for taking the time to share your feedback. We appreciate that our membership options may not suit everyone and understand your concerns regarding the cost of accessing our full range of classes and features. We would, however, like to clarify that an Echelon Premier Membership is not required to use your equipment. Your equipment can be used in Freestyle mode without a paid membership, while our membership options provide access to additional content and features, including our instructor-led equipment classes. If you'd like any help accessing Freestyle mode or understanding the different membership options available, our Customer Support team will be happy to assist. Thank you again for sharing your feedback.
Nick
My bike is still not connected to my account. Wrote emails and got snarky ass replies.
Response from Echelon FitnessAug 20, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your bike is still not connected to your account and that your previous interactions with our Customer Support team left you disappointed. We can see that you've contacted us previously regarding this issue, and as it remains unresolved, we've asked our Customer Support team to review your case again and reach out to you directly. We appreciate you bringing this to our attention and hope we can get everything connected and working as expected as quickly as possible.
Alex D.
Took a month to receive. Website originally offered free shipping and then charged it at checkout. The item didn’t ship until I inquired 3 weeks later. I’m sure it’s a good stair stepper, but I wouldn’t recommend ordering direct from their site.
Response from Echelon FitnessAug 20, 2026
Thank you for taking the time to share your feedback. We're sorry that your order took significantly longer to arrive than expected. We understand how frustrating it is to place an order based on the delivery timeframe provided and then experience a delay, particularly when you had to contact us for an update. This isn't the experience we want our customers to have. We're also concerned by your comments regarding the shipping charge at checkout and would like to review this further. A member of our Customer Support team will be reaching out to you directly to investigate your experience and ensure your concerns are properly addressed. Thank you for bringing this to our attention, and we apologise again for the disappointment caused.
Michal G.
The machine is old and bad
Response from Echelon FitnessAug 19, 2026
Thank you for taking the time to leave your feedback. We're sorry to hear that you're disappointed with your equipment. We'd like the opportunity to understand more about the issues you've experienced and see how we can help. Please contact our Customer Support team with your equipment and account details, and we'll be happy to look into this for you.
ALICIA L.
I didn’t realize that I needed a subscription to have all the fancy stuff
Response from Echelon FitnessAug 19, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that the membership requirements weren't as clear as you expected. Some of the features and content available within the Echelon app do require an active membership, and we appreciate how important it is for this to be clear when purchasing your equipment. If you'd like any help understanding the membership options available and what's included, our Customer Support team will be happy to assist.