Echelon FitnessReviews of echelonfit.com

Response from Echelon FitnessJul 22, 2026

Thank you for taking the time to leave a review. We're sorry to hear that you were unable to find the support you were looking for. We do offer a Live Chat service via our website, where our Customer Support team is available to assist with product, membership and technical inquiries. If there's anything we can help you with, please don't hesitate to get in touch via Live Chat or raise a support ticket. We'd be happy to assist.

Response from Echelon FitnessJul 23, 2026

Thank you for your review! We're delighted to hear that you're enjoying the variety of classes available on the Echelon app and that they keep you motivated to come back for more. It's also great to know you're getting the most out of your Echelon bike by connecting with your tablet or phone. Thank you for being part of the Echelon community, and we wish you many more great workouts!

Response from Echelon FitnessJul 22, 2026

Thank you for your review. We're sorry to hear you've been unable to access the range of cycling classes you were expecting. Based on your comments, it may be that you're not currently on the membership that includes our full library of on-demand equipment classes. One of our Customer Support team members will be reaching out to you shortly to review your account and ensure you're on the correct membership so you can enjoy the full range of cycling content available. We look forward to getting this resolved for you.

Response from Echelon FitnessJul 23, 2026

Thank you for your great review! We're delighted to hear you got what you needed quickly and found the service helpful. We really appreciate your feedback and thank you for choosing Echelon!

Response from Echelon FitnessJul 22, 2026

Thank you for your review. We're sorry to hear about the confusion regarding your membership. Having reviewed your account, we're unable to locate an active membership associated with your details, so we'd like to understand your query a little better. Please contact our Customer Support team by replying to the support ticket if you've already been in touch, and we'll be happy to review this with you and clarify your account status. We look forward to helping you resolve this as quickly as possible.

Response from Echelon FitnessJul 22, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that your experience with our Customer Support team did not meet your expectations. Providing a high standard of service is important to us, and we'd appreciate the opportunity to understand what happened and see if we can put things right. Please contact us by replying to your support correspondence, and a member of our management team will be happy to review your concerns. We hope to have the opportunity to restore your confidence in Echelon.

Response from Echelon FitnessJul 22, 2026

Thank you for your review. We're sorry to hear that you experienced difficulties accessing your Premier Membership. Having reviewed your account, we can see that our Customer Support team was able to assist you and successfully activate your membership. We hope you're now able to enjoy the full range of classes and features included with your Premier Membership. If you have any further questions or need any additional assistance, please don't hesitate to get back in touch, we're always happy to help.

Response from Echelon FitnessJul 22, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that you've been unable to access the content you were expecting. Having reviewed your account, it appears that your membership has not yet been activated. One of our Customer Support team members will be reaching out to help you complete the activation process so you can access the full library of live and on-demand classes included with your membership. We appreciate your feedback and look forward to getting you up and running as quickly as possible.