Echelon FitnessWe are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Fitness & Weight Lifting · Nashville, Tennessee
Excellent
Fitness & Weight Lifting · Knoxville, Tennessee
New
Fitness & Weight Lifting
Excellent
Fitness & Weight Lifting · Benicia, California
Excellent
325 approved reviews, newest moderated first
E. G.
Very easy to sign up, very difficult to cancel. I tried online many times and the link is simply broken. They make you either call or chat with them if you want to cancel. You better pay attention if you think that doing it online will do the trick and as you may end up paying for the auto-renewal you tried to cancel altogether. Deceptive practices.
CarrieB
Have used this bike for years w no issues. My subscription recently auto renewed, but not on their end, even though I showed proof of my payment. Over 2 weeks and still my subscription isn’t back on. A simple flip of the switch to make me a valid customer again and they still can’t do it. Ridiculous customer service and they clearly need a new software that appropriately updates a customer’s status when the pay for a yearly subscription. They just keep saying “you’re in que”. How many subscriptions did they mess up??
MR
Don't buy. Only bought as cheap peloton alternative. Used to be able to use bike in freestyle, but recent update to app makes this significantly harde App now minimises your metrics while forcing adverts down your throat. Junk
Victoria P.
Wish I could rate a 0. It’s been 3 weeks since I submitted a warranty claim because my bike wouldn’t turn on and started smoking. Not only did they ask me to plug it back in to get a video of the smoke (hello, fire??) but they haven’t responded to the claim. I’ve called four times and emailed back almost a dozen to no avail. Filing a claim with the BBB to see if they’ll be helpful.
PG
Stay away from that company if you are not going to renew the membership: The bike (bought at Costco) had a number of issues with the tablet constantly rebooting but that's nothing, after we did not renew the membership, the issues started getting worse, having to reboot the bike regularly, the timer freezing and when ththe tablet stops working, the resistance stops working. Stay away from that company
Barbara
My Echelon Stride Treadmill review - Zero stars. Echelon's business practices are utterly dreadful. Their lack of transparency, poor communication, and subpar service create a nightmarish customer experience. From unclear shipping information to damaged products and incorrect replacements, the entire process is riddled with frustration and disappointment. Echelon Fit's inability to address customer concerns and delays only adds to the negative impression of their operations. In short, stay far away from this company if you value a smooth and satisfactory shopping experience.
David M.
This might be one of the worst products (the app) I’ve ever used. I don’t think I made it through one spin class without it resetting or stalling out. When my free trial was up I saw that I was immediately charged for a month. When I went to cancel and ask for reimbursement, they said sorry, nothing they could do. I would strongly suggest to anyone; STAY AWAY FROM THIS COMPANY’S PRODUCTS.
Janna
DO NOT BUY. Echelon's customer service is horrible. It took over 4 months to get in touch with someone who could help me with my broken bike. Even when I did get in touch with someone who could "help," I had to spend 200$ on an extended warranty just for them to send me a cheaper bike as a replacement. Do yourself a favour and do not buy from this brand ever.