Echelon FitnessReviews of echelonfit.com

I received my “Stair Climber” a few days ago and I can honestly say I have never been more disappointed in a piece of exercise equipment in my life. So disappointed that I am already sending it back. Here’s my review: 1. It comes pretty much assembled, all you have to do is pull it out of the box and set it up and add the display to it. But don’t expect batteries for the display, they don’t come with it like most manufacturers include, so have them handy. This is the ONLY plus I can see with this machine is that it does come pre-assembled. 2. I don’t understand why they are calling it a Stair Climber, it is essentially an archaic elliptical machine. The motion is simply up and down, like an elliptical, you never move your feet off the pedals, they are stationary the entire time, it is NOT a stair climber. I kinda thought that when I purchased it but wanted to see how it worked when I actually got it, thinking maybe I was missing something from just watching the 30-second video. I wasn’t. It’s an elliptical in disguise and a cheap one at that. Are they calling it a stair climber because it is designed kinda like stairs? It's a mystery. 3. The display sucks, no way around it. It’s not even backlit. I mean come on Echelon, do better. How many pieces of equipment have you produced? A bunch, and you come up with THAT display?? It’s archaic and not impressive and really not useful. 4. The Bluetooth option does not work AT ALL. I was never able to connect my device via Bluetooth and after talking to customer support there is absolutely no reason to do it anyway, development is still working on getting stair climber content out so there is nothing to connect to anyway. I had to press to even find out how to get Bluetooth to connect, I mean it was like pulling teeth to get an answer, and that’s when they finally admitted that content doesn’t even exist yet and there is nothing to connect to. I’m a tech geek, I do tech stuff for a living, I am not stupid, so I knew there was something not right when I couldn’t even connect via Bluetooth. The instructions in the manual (which is also useless) they have say to press the up and down arrows at the same time that are on the display to turn on Bluetooth. I tried this in every way, shape, and form I could think of but still no bueno, it’s not that hard to connect a Bluetooth device so come on.. Basically, they are not ready for prime time yet but they are selling it like they are anyway. I’m pretty sure even my dogs could figure out how to use Bluetooth and see right through this… 5. You cannot record your workouts to fitbit, apple health, myfitness pal, any of those, automatically like the other equipment does it. Well, I am assuming that it’s all equipment, my stride-s records my workouts through the app. So, even if you work out the only place it’s recorded is on the crappy display they have; you have to manually log it if you want it recorded. That’s more of an annoyance than anything to me; with today’s technology that should be a no-brainer as far as recording workouts goes. 6. Working out on it is clunky and if you are tall you may have a problem with the stride length and hitting the bottom of the machine. I am 5’7” and have a longer stride length and it was a problem for me. It’s nice that you have different inclines and things like that but you have to do that manually, there is absolutely nothing automatic on the machine for that. You also have to manually adjust your tension, to me this machine is taking a huge step BACK in workout and fitness equipment. 7. Folding it up is kind of a pain and when you do it only lays flat, it would be nice if it set up straight as well. 8. The user guide/manual is useless. I don’t’ know who writes it but there’s very little information in there that is helpful. So on a scale of 0 to 5, 0 being the worst, I would give it a 1 at best. This is NOT a stair climber, in my opinion, it is a way scaled-down WAY overpriced elliptical and I’m sending it back. Don’t waste your money. Echelon you should be ashamed of yourself. Not only for selling a terrible machine but for putting a price tag of $799 on it. Who are you kidding?? I would never pay full price for that and even the $300 I did pay was overpriced for sure. It’s back in the box and ready to go back next week. I want to add, that I have had my Echelon Stride-S treadmill for over a year now and LOVE it, besides the Bluetooth connection being non-existent and a few minor things, it is a great treadmill, but the Stair Climber, not so much...

Stopped using the bike for a bit due to injury. Just logged on and the interface is all different. I was trying to find the old classes I liked and they are all gone. Looks like they changed something about their music provider and maybe that's why a lot of previous instructor classes are gone. Very little choices on classes and instructors. I tried one of the classes left and canceled in middle of class. Looks like the issue might be they couldn't keep the popular instructors (maybe money issues). So if you are giving customers less content why not lower your price of membership.

Somehow they screwed up the music so I can't hear anymore and some class history is lost. Just one update after another but nothing seems to get better. I have a year plus left on the subscription but looking for something different that I can play on the monitor. It is a bit of a rip off, in that you buy the hardware but can't use a decent app.

I love Echelon. I have the bike, stride, and row. I use app for all 3 plus fitpass. They are great!!!!!

DO NOT BUY FROM THIS COMPANY. IF YOU HAVE ISSUES IT'S IMPOSSIBLE TO SOLVE WITH THEM. This is a story of two parts. The horrible delivery. The horrible aftermath. Please read both and never deal with this company. We ordered a stride 5-s directly from this company 3 months back. We ordered it openbox. Echelon spent a month constantly delaying and lying about the reasons why they couldn't deliver this, going to such reasons as they were backordered. How can you be backordered on openbox items? Do you wait for people to return them? Why do you let people buy stuff if you don't have stock? 2/5 experience. The 2nd part is even more incredible. Two guys came to our place 2 months back to deliver the item. They said that they can't deliver it upstairs and needed a third person to do so. I signed on partial delivery with promises that they would come back latest next week to finish the service. It has now been 1.5 months. I've called both the delivery company and echelon 10+ times each. Each time they lie out of their minds around "escalating my priority" "promising they would call in 2 days max". This is a lie don't believe anything they say. They don't call and won't call ever until you call them. With many hours spent on the phone with a 350 pound box sitting in my garage. They finally said they would send someone over on Monday. They changed it again last day to Wednesday. Today a guy came by from taskrabbit as confused as we were about what he is supposed to do as a single person. How can a company be so poorly managed. This is the absolute worst experience I've had in my life. I've been waiting for three months 1.5 of which has just been waiting and getting ghosted by a company. They have pushed far beyond the return window as well (which I'm starting this assume is on purpose). I've been paying for a 40 dollar app for 2 months with 0 benefit. I demand to be refunded the 200 dollars I paid additional for setup. The 80 dollars I've spent so far on the app.

This is a SCAM company. Never buy their products. they will do anything to unknowingly charge you. I got billed for something, never got any receipt, any notification, any option to cancel. When i noticed the amount posted to my credit card, I immediately asked for it to be cancelled and to get a refund and they refused. Can you believe it?!?!!?!?

Purchased as a pelaton alternative. Faulty bike, which has been returned. Now they are refusing to refund the delivery and installation!! Disgusting. Don’t buy they have no customer service Absolutely disgusting company. Please save your money and don’t give this company anything.

I strongly advise against purchasing this product. I recently acquired a treadmill that came with a 30-day money-back guarantee. Unfortunately, the machine I received was broken, and I encountered significant difficulties when seeking technical support. They did not return messages for 3 weeks, so I decided to return the product. When I finally decided to return the treadmill, I faced another issue. There were no records of my previous request to return the product on my account. This experience has left me deeply disappointed, and I feel compelled to share my negative experience with others. In my opinion, this company's actions are highly questionable, and I would advise against making any purchases from them."