Echelon FitnessReviews of echelonfit.com

Never worked out of the box.i purchased an Ex-5. I didn't care for the screen and any of their classes. However I needed to download the app on order to get the freewheel to release so there would be less tension/ resistance while pedaling. I spoke with great customer service reps however we weren't able to get the bike to recognize the app in order to solve the issue. One would expect the bike to work out of the box. I'm bitterly disappointed in the company and I wouldn't suggest purchasing this bike to anyone.

Still within warranty, my Flexbike Ultra developed a hammering noise, which grew louder and more consistent with use. I messaged them asking for help troubleshooting and ways to fix it, and they asked for a video and explanation. So I sent them a video clip demonstrating the issue. The next day they sent me an email saying that this case was closed! I emailed again, requesting help to fix this; they then stated that I would be hearing from "technical support" in 24-72 hours. I heard nothing. I called again, requesting a supervisor/manager and spoke to somebody in Bulgaria who said they would escalate this case. This went on for 8 weeks. They obviously have no intention of helping the customer, but instead they either ignore your calls/emails or repeat what they already said over & over, hoping that the customer just gets fed up and disappears. The email I received today states that they do not currently have the part I would need (which part would that be...nobody has told me?) but they're offering me 15% discount if I buy a new bike, even with mine still under their "warranty". Plus, I would be roped into an annual FitnessPass subscription, which renews every month. It's obvious that this lying cheating company called Echelon/Fitnation does not honor their so-called warranty. Buyer beware.

Terrible customer service. Friendly, yes. Helpful or effective, absolutely not! I have 3 different scenarios - 2 the wrong equipment sent. And one they illegally charged me for equipment they have not even started selling or is in inventory. They charged me Dec. 31 and Jan. 8, told me they didn't have it, and planned to send it "sometime in Feb." First time I learned the equipment I ordered had not even been released. The rower I liked, but not enough to have no support when needed. I definitely think everyone should stay away from Echelon.

I hear too many fake reviews here from people who just get upset over nothing. I just read most of them are people who want everything to be fixed right away. I guess most of you people never had new technology such as subscriptions etc.. crazy

I honestly can't believe they released the app and bike with the amount of issues it has. I essentially have a paperweight that doesn't work because the app is garbage.

Echelon has the WORST customer service ever. I purchased by treadmill and bike in February of 2023 within the first hour of using my treadmill there were issues. When I reached out to customer service they required photos, videos and a lengthy paragraph describing the situation before offering to replace 2 parts on the treadmill that would "hopefully" fix the issue. To my better judgement I accepted this offer as they told me that my warranty extended for a full year and if the issue continued to persist they would replace or I had the option to return for a full refund. Unfortunately I experienced the same issue on and off for months after replacing both parts that they sent me (both of which I also had to replace on my own as they do NOT send a tech out to help). in November of 2023 I contacted customer service again as the issue had gotten worse and other issues started to arise. At the time of the issue I was running on my treadmill and fell, hurting myself because of the issue at hand. When I contacted customer service about the issue they again required all of the above stated needs and again offered only to replace the same parts as they'd already replaced; having no concern that the issue had persisted or that I had gotten hurt while the issue happened. When I told Echelon that that was not an acceptable answer to the problem I'd been experiencing since purchasing the treadmill, they told me they would send my claim up to "management" and get back to me. In December, after checking in with Echelon sometimes twice a week on a solution to the problem I called their customer service line and finally spoke to someone (up until then, all communication had been through their online chat). The customer service rep that I spoke with was very kind and assured me that I would have shipping information by Monday (the Monday before Christmas) as he could see from my file (past photos, communication, videos, etc.) that a replacement was warranted. As of TODAY (January 9th, 2024) Echelon has still NOT followed through on their promises but instead passed me from online tech to online tech telling me that they can "see my claim but not progress has been made on replacing my treadmill that is STILL under their warranty." I DO NOT RECOMMEND PURCHASING ANYTHING FROM ECHELON! While their pricing is less than some of their competitors, they equipment is reflective of poor craftsman ship and ability to work. They're customer service is also absolutely horrible and I do believe it is their goal to take money in from their consumer but not fill the promises and warranty they themselves as the maker of the equipment sets forth.

The device is nothing special. Any 100 dollar rower on amazon is equivalent to this. Note that it works without using Echelon service but they build there device and service to screw you. As you dont have a UI on this machine without personal device you rely on your phone or tablet. To use the app to show basic function like time, resistance, reps (You know the basic stuff that everything should share) you have to have an echelon account. This account requires a subscription which is 40 US dollars a month of 400 US dollars a year. So if you are looking for equipment that is not special for a lot more money and intense yearly service fee then this is your buy. However, if you want to do the exact same thing without the ties use literally any other device. FYI the machine is made expecting you to have a device. So even if you choose to just guess the resistance level by feel and use your own services to track the stupid thing keeps blinking in connectivity mode. Absolutely the worst purchase I have made. I feel sorry for those that buy completely new and pay full price. Dont trust amazon 5* reviews as they are often fillers. Make sure to look at both 5* and 1* to get accurate feel. This device is beyond awful. Then I got a call from them trying to keep me on so they could make money for nothing and the individual on the phone couldn't even talk. Spent 5 minutes just trying to say he was sorry I didn't like the useless service. Literal garbage service. Okay product. But the cost and use cases are so bad it's worthless.

This app sucks with the recent changes to their music service. Cadence is off, playlist does not show, the music described is not what gets played. The product is expensive, plus the fees for the subscription. I feel taken advantage of.