Echelon FitnessWe are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Fitness & Weight Lifting · Nashville, Tennessee
Excellent
Fitness & Weight Lifting · Knoxville, Tennessee
New
Fitness & Weight Lifting
Excellent
Fitness & Weight Lifting · Benicia, California
Excellent
325 approved reviews, newest moderated first
Hank
Horrible experience, do not even consider buying any product from this company. The customer support is the worst I have ever experienced. They get your money and don’t give you a product. When you call about it they read from a script the same line over and over again about how the issue will get escalated in 2-3 business days, which never happens. This company should be shut down for stealing and lying.
David O.
Brand new equipment, after 3 rides of 35 min, the seatle is tilting. I tight it up and instantly gets loose.
IRMA D.
If zero will be possible I’ll rated it Horrible experience The worst customer service ever ever I trying to Connect imposible night mareeeee and they want me to pay a support membership in order to help me OMG Stay away from this product I hope there is a consumer rights to help out I would my refund so bad
MS
Dont waster your money. If you are serious about a bike spend the extra and get a peloton. Class times do not accommodate a normal schedule. Bike loses connection mid work out. The customer service is by far the worst I have ever experienced with any business. I spent MANY frustrating hours multiples times on the phone week after week waiting for my refund but you can never speak to anyone that can do anything. Your case will get "escalated" to another department. Months later received my refund after having to put a claim in with VISA. Now Echelon sends me emails and the unsubscribe link is broken. Its just a matter of time before this company goes under. And I cant wait to see it.
Jennifer C.
If I could rate zero I would. Do NOT do business with this company. HORRID customer service. I purchased a bike 3 months ago and haven’t ridden it once because it doesn’t work. They will not provide service except to send parts- except on 3 occasions they sent incorrect parts. Then they offered a replacement but sent an inferior model and provided no compensation. Still no resolution.
Jon K.
Horrible Customer Service. After 2 years of using and loving their service they just shut-off my access without warning. When I finally got help from their customer service (2weeks later) their only answer was that I needed to pay more $$. To the tune of an additional $20 per month. No other recourse and no sorry for not notifying you. These types of reviews I assume are pouring in since this company clearly has issues. Stay away from purchasing.
Craig S.
DO NOT BUY Echelon Bikes. They did a bait and switch on me. They sold me a monthly Membership for $14.99 a month then after a year put it up to $44.95 plus Tax a month. Echelon more than tripled the monthly membership cost. Buyer beware
Phil G.
Worst customer service ever. DO NOT BUY THEIR PRODUCTS. Product broke, waited weeks for a replacement part, only to receive the wrong part. Now waiting for 1 month for the new part, which hasn't even been shipped yet. They say there's a shipping delay, and can't even provide me with info on when it'll be shipped. STAY AWAY FROM THIS HORRIBLE COMPANY!!! YOU HAVE BEEN WARNED!!!