Echelon FitnessReviews of echelonfit.com

Customer service is horrible. They never showed to install my treadmill after I paid for premium service. Never received my Amazon gift card. DON’T BUY FROM THEM!!!!

The coach themself was lovely. However, the website doesn’t allow essential functions, like cancelling your plan. Also, the customer service number printed on their invoices is disconnected. You can’t actually add information about sessions from their website on to your calendar. I tried downloading the app and it wouldn’t even let me sign in. This is a failing scamming business that needs to be shut down. I have reported them to the FTC. Even though they have a “policy” for cancellations, the cancel feature on the website is no where to be found.

🔴 DO NOT BUY FROM ECHELON – FINAL WARNING ⭐ 1 Star Do NOT buy from this company. I paid thousands of dollars for an Echelon Stride 7s. The unit arrived defective and did not work. Echelon approved a replacement, but it has now been OVER 3 WEEKS of lies and false delivery promises. Every week there is a new excuse: • “The delivery team was there” — nobody came • Endless transfers between different service departments • Drivers saying “we will be there today” — no one shows up • Latest excuse: “flat tire” This company has no coordination, no accountability, and no real customer service. Once they take your money, it feels like the company does not exist operationally. I have now given Echelon a final 48-hour notice to deliver the approved replacement Stride 7s. I am NOT requesting a refund — I want the product I paid for. If delivery is not completed or properly confirmed, I will proceed with legal action for fraud, misrepresentation, and breach of contract, and file complaints with consumer-protection authorities. I strongly warn anyone considering Echelon: save your time, money, and stress — DO NOT BUY.

Horrible customer service. Website for members absurd and no direction on renewing membership and activating. I'm getting a different bike. I'm over it. I waited over and hour and half and gave up waiting on customer service. Don't buy!

Just in case you thought the abysmal experience was restricted to the USA, I’m based in Ireland and this is probably the most useless company I have ever dealt with. I have the bike and there are no live classes whatsoever and am down to 2 on-demand classes. 2! And as everyone has said, I have to connect to the (absolutely crap) app to make it work at all. And my subscription is 35 euro a month. Believe me, I wanted a Peleton- but it’s not available in Ireland!

I bought an Echelon Stride-6 for my birthday, and had frankly fraudulent experience with Echelon. We paid for the Treadmill at $1499.99, plus $399.99 for ‘white-glove’ delivery and assembly (as opposed to standard delivery) AND additionally an Echelon equipment mat $59.99, and a mandatory monthly subscription valued at $39.99/month Issue: 1. on the delivery day, there was NO ‘white-gloved’ service or assembly on the day. 2. There was non-delivery of the Echelon equipment mat. Despite writing and follow-up to their customer service twice, no response has been provided. Non-existent service. Conclusion: This company is a scam and overcharges for services and equipment that remains undelivered. I will be reporting to the government regulator if these issues are not resolved immediately.

I have the Echelon Stride-6S, thinking I was getting a premium treadmill with a built in screen for workouts and entertainment. In reality, it’s a very expensive mid range treadmill with a screen that is almost completely useless unless you pay an ongoing subscription of around £300-400 a year. The issues: - Locked features: You cannot even use the built in screen for basic things like YouTube or Netflix without paying for their subscription. Free mode only gives you basic metrics like speed and incline. - Forced sign up: You can’t even create an account or activate the treadmill without handing over credit card details first. - Hardware is average: The treadmill itself is fine, but nothing special. I own a Decathlon treadmill that cost less than half the price, is more compact, more stable, and has a similar top speed and incline. - Hidden ongoing cost: The “premium” price tag is for the software ecosystem, but then you have to keep paying hundreds every year to actually use the screen you already bought. Overall, this treadmill feels like a trap. You pay a lot up front for hardware, then discover that most of what makes it “premium” is paywalled. Unless you specifically want Echelon’s subscription classes, and wanted to fork over a huge amount for the product, and then again every month in ongoing sun costs, this product is very poor value. Save your money and buy a treadmill from Decathlon, NordicTrack, or ProForm, you’ll get equal or better hardware, much better customer service, all without being locked into an expensive subscription for features that should be standard.

I am leaving one star as I am unable to leave a zero. I ordered Echelon Stride30 Sport treadmill from sweatband.com. I assembled it asn up on turning it on, it is constantly beeping, displaying U0.6 on the lcd screen. No button on the console is working. Unable to get the treadmill working except for the continuously annoying beep sound. I checked the user manual but couldn't find any such U0.6 error. I contacted echelon support and they told me that it is not an error but a firmware update. They asked me to opt for a subscription, download the app and update the firmware. They said for that I have to connect my phone to the Bluetooth, they ignored the fact tgat nothing on the threadmill is working. I followed each step they recommended but the treadmill is not available to connect via bluetooth. I have been sending them the videos of twh troubleshooting steps that they recommended. They asked me to rewire the console which I did but no luck. Finally, they said that they need to send an engineer to look into it and that the current lead time for an engineer to visit is 10-14 working days. It all happened with a brand new (sealed) product, so, Imagine the kind of quality checks and control they have at echelonfit and how substandard/sub-par brand this is. I am supposed to start a 6-week fitness challenge and look like I need to look for alternatives.