Echelon FitnessReviews of echelonfit.com

Unfortunately, my experience with this company has been very disappointing. I received a bike that does not function properly, which was identified immediately after delivery. When I contacted customer support to report the issue, I was informed that I needed to provide a bunch of photos and videos to show the issue, which is fine (and I did). Afterwords, I was also told I would need to pay additional money for a replacement part (on a bike that came to me not functioning properly). It is concerning to be asked to spend more money to fix a product that arrived defective, especially when there is no clear assurance that the additional part would even resolve the issue. Purchasing a new bike should not require additional out-of-pocket expenses just to make it operational. I expected better quality control and more reasonable customer support. At this point, I cannot recommend this product or company based on my experience.

I bought the Echelon connect bike used thinking it would be similar to the other popular bike. Nope, it was a waste of money. They keep removing functionality and music leaving you with only their mediocre app to use. The cost is not comparable to what you get with limited app options. If you are serious about getting an indoor cycle, I recommend you pass on this one. You get what you pay for. I’m even questioning if they will stay in business much longer.

As a previous Advisor who use to work at Echelon I'd say the company is crap even if you try the sue them their Director of Customer Service Randy Garrison mostly know as. The company is awful they left off way too many fired way too many people and still struggle. The bike are all made in China and cost around 10$ each.

Wish I looked at these before purchasing. Sent a faulty machine and although complained inside the 30 day return period my specific request for return wasnt given till day 34 so no return allowed. Yet item is faulty?. 1 engineer down and still sounds awful. Never actually had it working baring an hour of fiddling from an engineer which gave about 30 minutes before the issue returned. But as engineer marked as complete its a whole new issue to them. Honestly biggest mistake buying from this company. Machine quality is very poor and reluctance to take back their own faulty product

I purchased a treadmill in March 2025 and have experienced nothing but issues since. Customer support has been extremely frustrating, attempting to troubleshoot over the phone and recommending part replacements without confirming whether they will actually resolve the problem. To make matters worse, the replacement part has been backordered for over a month.

I bought this treadmill expecting a great connected home-gym experience, but it’s been deeply frustrating. The software consistently fails to update — it just times out or hangs, even with a solid Wi-Fi connection. Every time I have contacted technical support, I was walked through the same basic troubleshooting steps — steps I’ve already done dozens of times — with no escalation and no technician recommendation. As I have looked into it, online user discussions confirm that many owners struggle with firmware and tablet update problems, often needing repeated power-cycles or complex workarounds just to get updates to complete. Many users agree there are numerous reports of connectivity issues, update failures, and poor customer service for Echelon equipment. Exactly my experience. I’ve had good experiences with some Echelon products in the past ( a bike and a rower--both of which I used my own iPad to connect), but after this treadmill and the weak support I received, I’ve lost confidence in the brand and won’t buy another Echelon product.

Do not buy one of these they are now locked to the subscription model. If you buy a used bike do not upgrade the firmware and use the QZ app.

Horrible customer service. Completely refused to send any spare parts while bike stopped functioning without any reasons. Would not recommend their product