Echelon FitnessReviews of echelonfit.com

the website made it difficult to complete the order, had to call customer service to finish the order, they were able to help complete the order

Echelon customer service is quick to respond. There was one hiccup. I received an offer code to use for my birthday, but when I tried to place an order, the code was not accepted. I contacted customer service and they prepared the order and made sure the code worked. Tracking information was available. And my order was received very quickly.

I have been in constant contact with customer service about how to get a secondhand Stride4S that I got from a close friend working. It never worked for the friend and it hasn’t worked for me. I was told by customer service that I needed to purchase a new motor. I did that for about $125 after tax and shipping. I knew this would be non refundable. I was told that they couldn’t help any more if I didn’t purchase this and I obviously want it to work so I purchased the motor. It still doesn’t work. Customer service keeps asking me 1-2 questions per email about the product I have (like what software is it, what model is it, what outlet is it plugged into) and that has been going on for a month. I feel like this troubleshooting could have been done much quicker with an in person tech or over the phone. I keep being told I need to email. If I don’t email back in 48 hours, they close my file. It’s exhausting. I don’t know that they even care to make it work. It feels more like they are just keeping me busy so I feel like they are helping. I would NOT recommend this product or any other stride product to anyone. Update - Echelon customer service said there was nothing else they could do. They have already had me purchase a new motor for $125. They said I can’t return it but that they will offer me that much off the price of a new treadmill. I would absolutely not recommend spending over $1000 on a treadmill that likely won’t even work. Customer service clearly does not care. You’ll be better off with a $100 walking mat from Amazon.

Quickly I got my new bike seat, not overpriced and very happy with the efficient service

Wanted the 30 day FREE trial and was charged the full monthly fee. I cancelled the membershil dame day and disputing with my cc company.

It was great

Lucky there is no 0-stars… ordered a treadmill about a month ago. Even the email for following the order expired! No word from them and so hard to reach! I should have come here before to see the appreciation, I would have never bought from them! Avoid, at all costs. I was offered a price reduction after I contacted the company. It seems the item is late in making/shipping. Will revise when I receive it. Still not nice to not have been proactive in the communication.

We did a lot of research on spin bikes. Freestyle Mode was more than sufficient until Echelon decided to remove classes with Music. Now my wife hates it. Echelon is essentially forcing you into a $40/month subscription that has been unnecessary for the last 4-5 years. We'll probably move onto Peloton. At least Peloton has a lower cost spin option that includes music.