Echelon FitnessReviews of echelonfit.com

Once the free trial runs out be prepared to fork out a minimum of $38 per month. The bike is virtually a dead weight without a subscription. Cancel or turn of auto-renew. Their live sessions have dwindled. You have been warned. Their customer service leaves a lot to be desired.

The app is useless for the echelon stride. The equipment is listed. Once you hit the screen it goes to the previous screen. I have removed the app and reinstalled it. The same issue. The control panel on the treadmill has a 50/50 shot of working. How do they stay in business with such poor service?

I bought an Echelon product to own it, not to rent it. But after a recent forced software update, the bike I paid for now requires an internet connection just to function, even in basic mode. Want to ride offline? Too bad. Want to use your favorite training app instead of theirs? Locked out. This is beyond user-hostile — it’s vendor control taken to a dystopian level. They’ve essentially crippled the hardware I paid for, unless I agree to their terms and subscriptions. If you travel, live somewhere with bad connectivity, or simply value freedom of use, stay far away. I will never recommend Echelon to anyone again. Anti-consumer, anti-choice, and completely tone-deaf to how real users actually use their equipment. Shameful move.

Zero stars. I have zero trust in this company and would never buy an Echelon again. They sell you a bike that can't work without a signing up for a membership, then they charge you automatically when that free trial runs out. All iw anted was to use the bike, I didnt need classes. It requires the app to even just use Free Ride. They don't have anywhere in the app to cancel it, and then say if you contacted them 48 hours after being charge, they can't refund. But offered me the "chance" to pay $38 a month instead. Shm, horrible. Never again.

I guess given all the 1 star reviews Echelon does not care... anyways, I promised the customer service chat agent I would make myself heard. First, I love the EX5s bike (Except the way you select the resistance level) - it is holding up very well and went through over 550 rides so far. Recently we had to exchange the display which was handled under warranty really well and hassle free. HOWEVER now that we have a shiny new monitor - maybe also because of the shiny new system on it - we have lost all our workout history and the user experience has change for the worse not showing any ranking in the remaining few free rides. YOU HAVE TO PAY just to see your personal statistics which is really ridiculous when you buy an expensive, connected piece of exercise equipment. Customer service was not able to help other than repeating presciption prescription prescription... sad... wish I could have my old experience back but oh well... this is a way to turn customers away and damage your reputation and ultimately brand... wish Echelon would care...

Absolutely the worst company to deal with. Do not buy anything from them. The equipment is such poor quality and their customer service department is not helpful what so ever. Stay away!!

Such a poor excuse for an exercise solution. If you’d asked me pre-2022 I’d have given 5 stars, couldn’t fault it. Had an issue with the bike, they replaced it. The classes were top quality too (no slight at the great instructors who are the only reason, literally only, reason I’m still a member). Then the penny pinching started - it might sound a little crazy but taking away songs we’ve heard of, we enjoy and we know for licence free music where it’s just background music. No songs, just noise that bares no relevance to the class. It’s now been in excess of 2 years of excuses. They don’t care about members it’s all about the bottom line. Just avoid it, pay the little bit extra and go to Peloton. I wish I had.

I purchased an Echelon EX5s bike to improve my fitness, but it has been a constant headache. The tablet is plagued with crashes, freezes, and failed updates, making the bike almost unusable. Echelon has refused to replace the faulty tablet, instead demanding endless videos and diagnostics – as if I’m a software developer or tester. This is not a finished product and should not be sold on the market. Buyers beware – I wish I had read the reviews before buying this product. This is not a Peloton alternative. If you want a reliable, hassle-free experience, look elsewhere. ****Update**** Hi Echelon Fit UK, Thank you for your response, but I must clarify a few points. I have already provided the requested information and videos multiple times, as confirmed in my previous messages. Repeatedly asking for the same information without reviewing the case history shows a lack of joined-up support. The issue has now been ongoing for over two months, and despite my cooperation, it remains unresolved. The troubleshooting steps suggested so far have not worked, and the problem continues to occur during both on-demand and live classes. I am simply asking for the faulty part to be replaced or repaired under the warranty you advertise. As for the reseller, while I purchased through ClearCycle, you have explicitly stated that Echelon provides the 12-month warranty and support. Deflecting responsibility at this stage is unhelpful and only adds to the frustration. I would still prefer a resolution – ideally a repair or replacement of the faulty part – rather than having to escalate this further.