Duluth TradingReviews of duluthtrading.com

“LAST CHANCE TO GET ITEMS BY CHRISTMAS, FREE SHIPPING ON ORDERS OVER $50” all horseshit. Items are getting here A WEEK LATE, so I’ve got none of my gifts AND WON’T EVEN BE HERE WHEN THEY DO FINALLY ARRIVE. Lying thieves waited until the 22nd to let me know, of course, that they can’t do their job OR keep their word, so I have NO time AT ALL to get a replacement or even a goddamned refund.

Total scam. Ordered items Dec. 8 th with expected delivery Dec 13. Ordered 5 items. Received 1 on Dec 13. Called back on Dec 20 to check status as the tracking label said items waiting to be delivered and label was printed. Customer service said it was an issue and the order got stuck. She said they would reorder the same thing and I would get them in Jan. Sometime. Also due to the time of the reorder it was going to cost more than when I ordered it. I explained that the were Christmas presents and asked if I could cancel order. She said yes but I must return the item I received. She then explained I would have to pay them 7.99 to print the shipping label and pay for the shipping fee. The item I received only cost $15. It will cost me more to return than keep. Very disappointed with whole process. I highly recommend ordering online from this company

I have ordered numerous times for my husband for Christmas as he likes the merchandise and it lasts longer than average work clothes. I ordered Dec 1st for my husband’s Christmas presents. As of today, Dec 20th, I still don’t have it. Tried the chat and that was ridiculous, so I called. It was not any better. The tracking just says on way to next facility will arrive late. If you look back at the tracking history, it just says this over and over for every place, but will not give a town, city or state. They have no idea where my order is. It was suppose to arrive Dec 10th. She didn’t have any idea if I would get it in time for Christmas. They need to get rid of snail mail and get UPS or Fed Ex or they are just going to keep losing customers!

My first ever experience with Duluth and not good. Ordered Buck Naked underwear on November 30th and it's now Dec. 15th and track shipment still shows on the way. Really? Two weeks and still no order. Customer service is terrible. I will just consider my $50 a learning experience because I doubt I receive my order.

Ordered a shirt and as soon as i completed the transaction, I realized the shipping address was wrong. Called customer service within in seconds but was told they cant do anything about it. If it ever gets sent back to them they will refund me. They arent in control of their own business systems. I was told it was my fault for the mistake not theirs. Thats the last time i will try to do business with this company. Terrible!!

I have ordered from Duluth in the past and things were okay. On 12/2 I ordered 5 pair of underwear (all would easily fit in an envelope for fast mailing) and now it is 9 days later with no delivery. Track the order and now what was supposed to be to me 12/6 now shows 12/15 on their very bad tracking website. Why. Just spent 10 minutes on hold to talk to someone and that also was a joke. Said nothing she could do since there was an update today pushing the delivery date to 12/15. I now have been told 12/6, 12/9, 12/11 and now 12/15. Very frustrated with lack of communication, no concern from the staff and what appears to be a cheap and incompetent shipping system. Just lost me as a customer, though I know they do not care.

I have been wearing Duluth clothing for roughly 8-9 years. After discovering their “Buck Naked” underwear, I was so impressed that I ordered enough pairs for every day of the week. I have always had a good experience with customer service over the years. Most recently, I have tried the “Men's DuluthFlex Fire Hose Ultimate Relaxed Fit Cargo Pants”. So far these pants have been amazing! These are especially convenient for me when stepping up onto and off of equipment trailers at work. Compared to other brands of blue jeans that I generally work in, these are definitely more comfortable and flexible.

Worst customer support 3 different stories from 3 different reps and supervisor was worst. Won't spen another dime at this store