Duluth TradingReviews of duluthtrading.com

Here we go again. Its the American way. Screw the customer. Just like the donut people, like we weren't spoz 2 notice the donuts got smaller. I bought wrk pants the same as I bought a yr ago and these new ones are not the same quality. Much lighter. Not as durable. Higher price, less quality. And I got 4 pair because thay were good the 1st time. Foul me once....... never again

First began shopping at Duluth earlier this year. Have returned many times and have been shopping for clothing at Duluth exclusively. Every shopping experience was superb. The staff was amazingly helpful, friendly and knowledgeable. In fact, this is probably the best Customer service that I have ever experienced at any store. The store that I visit is in Novi Michigan.The clothing is comfortable and of high-quality. Great selection and great fits. Note that I was only able to list one date of my visit below, but I have had numerous visits to the store and they have all been equally positive.

I placed an order of buy 3 get 1 free. They only sent the 3 I ordered. I went on the website and spoke through their chat with customer service agent Heather. Based on the tone of her words during the chat, I felt as if she thought I was lacking in intelligence and not able to comprehend. She then disconnected the chat while I was responding to her statement. I signed back into the chat and she responded again. I let her know that I would be writing a review and that Duluth Trading would no longer see me as a customer. I will not do business with them any longer. She could see my order and that I was qualified for veteran's discounts. That did not matter obviously.

Over all perspective after decades of personal use, etc.; This company stating that their manufacturers make $17 to $26.80 per hour in locations like Belleville, WI and Adairsville, GA... ?! All, VERY doubtful. (Box movers in an American warehouse, maybe.) I started purchasing from them back when the two brothers owned and ran it from on a barge on the waterfront of Lake Superior. Ever since has steadily (only) gone DOWN in quality and customer service especially since they have gone public and all I have purchased every few years (to check) were manufactured in (all points) of Asia w/gross differences in type of weave, gauge and quality w/out a visible standard set. I do (not) believe their stitchers in Viet Nam, India, Honduras, etc. , make anywhere near these wages. For instance typical Asian sweatshop workers typically earn between $157 and $243 a month. Some of their T-shirts feel as though treated w/chemicals, etc., though they swear not so. Quite uncomfortable. I'd say in short another sad case of great American business traditions gone to the dogs but truthfully doubt the doggies would dig these threads anymore either.

Duluth trading customer service is gone to the toilet! My wife ordered two pairs of socks and they wanted $12 in shipping. She had an issue and the customer service representative on the other end of the chat. She does not care send it back. Do a charge back we don’t care says Duluth trading well neither do I I do not care and I will blog this for a long time and not just on Facebook

I'm a decades long fan of this company. Their clothes are durable, practical, and cute. I've got so many items of their clothing that somedays I'm in DTC from my undies to my coat. Their sizes generally run big but they have a great return policy so if it doesn't fit, just exchange!

These folks may have durable clothing, but they are absolute rip offs when it comes to returns. We had to return a jacket because it was wrong size, and of course we don't get refunded for shipping plus a restocking fee . We ended up losing $20 just to try something on. We will never do business with these people again!

Used to love their firehose pants. When they switched to flex they went to crap. I have four pair, and in less than a year they are all threadbare and have holes in them.