Duluth TradingReviews of duluthtrading.com

They never actually have anything. Orders always get cancelled, but turns out that's a blessing in disguise. Stay away at all costs

I've used Duluth Trading for quite a few years but recently moved. I placed an online order and made sure my new address was the only address in my account. I deleted my old address completely. I checked to make sure it would be shipped to my new address. Well guess where they sent my package? Yup, to the old address. I checked my account and it isn't even there. I called to tell them they sent it to the wrong address and was told "what you see in your account isn't the same as we have". In other words there is no way to type in an address for them to send your shipment, they will send it where ever they want. You can't update your address it just won't do it. I told them it will never happen again because I will never order from them again. Problem solved

I ordered 2 pairs of pants and 4 pairs of underwear. Instead I got a parka and was told i might get my original order if it was still in stock after returning the parka. The agent said that sometimes their label printer gets jammed and the wrong order gets sent out. The original shipping box fell apart after opening and I had to find another box for the return. I would give them a 0 if I could. They offered a 20% discount on a future order... but I won't be ordering from them again, so the offer was pointless. I'll be surprised if I ever receive my original order.

Ordered 2 pair of overalls online got 2 ugly t-shirts 10 days later. No invoice, nothing. Cancelled order as I have very little faith in Duluth any longer. Deputy requested I send order back ent me a label to print. I had to go to FED EX 45 minutes from my home. I return the shirts and they send me an email that they’re charged me 8.00 to return their error. Absolute worst! Now I have to spend another 30 minutes trying to get my shipping fees as well as my refund.

The clothes sizes are inconsistent in COLORS blue XXL is like a Grey xl.and the customer service is freaking horrible can't change a order once ordered even thou the product is unavailable.company needs new managment

I love the products, so that's not the issue. I will openly admit that I made the original mistake here..... I placed an order this morning and when I submitted it, I noticed that it had the wrong delivery address (my fault, should have verified, it's what I get for doing it on my phone and not my tablet or computer). As soon as I received the confirmation of the order, I called to get the delivery address changed. NOPE! they "can't make changes" once an order is submitted? What??? The electronic communication wasn't even cold from the order yet! A simple jaunt into the system to change the delivery address only, nothing else. I was told I had to either try to intercept it with the carrier, or wait til it was delivered to the wrong address and then have them put it in the mail to me. Very frustrating. The rep was pleasant enough, but the attitude was just yeah, sorry, we don't correct those things. Again, I know it ultimately falls on me for not double checking the address, but customer service kind of implies that the customer is getting some service.

Placed my first order. Never got it. Won't help at all to find it or refund money. Lesson learned.

I saw their commercial about their underwear. I bought a pair to try. I paid $25. I used it once and then after one wash the elastic waste became useless and now it doesn’t hold up. I used it once for $25. Don’t waste your money.