Duluth TradingReviews of duluthtrading.com

Used to love their firehose pants. When they switched to flex they went to crap. I have four pair, and in less than a year they are all threadbare and have holes in them.

The clothes sizes are inconsistent in COLORS blue XXL is like a Grey xl.and the customer service is freaking horrible can't change a order once ordered even thou the product is unavailable.company needs new managment

I love the products, so that's not the issue. I will openly admit that I made the original mistake here..... I placed an order this morning and when I submitted it, I noticed that it had the wrong delivery address (my fault, should have verified, it's what I get for doing it on my phone and not my tablet or computer). As soon as I received the confirmation of the order, I called to get the delivery address changed. NOPE! they "can't make changes" once an order is submitted? What??? The electronic communication wasn't even cold from the order yet! A simple jaunt into the system to change the delivery address only, nothing else. I was told I had to either try to intercept it with the carrier, or wait til it was delivered to the wrong address and then have them put it in the mail to me. Very frustrating. The rep was pleasant enough, but the attitude was just yeah, sorry, we don't correct those things. Again, I know it ultimately falls on me for not double checking the address, but customer service kind of implies that the customer is getting some service.

so i placed an order on sat 10/18 and almost immediately realized the wrong shipping address was listed, which is my bad. but as you can guess even though i called and texted within an hour they were unable to change the shipping address, to be fair the rep on the phone was apologetic but he could do nothing, and whomever on the text line flat out said she could do nothing to change it as it is stated that no changes can be made after an order is placed. great. so yesterday mon 10/20 i checked my account at duluth and it said that ups was delivering the order w expected delivery on Thursday at the wrong address(my old apt). i had not yet received an email from duluth about this (it came later in the day). i went online to ups and changed the delivery to a pick up at the ups store, which was a good thing as an upgraded notice let me know that the order was available for pick up today! there was a charge to do this but as of now they have not charged me. i picked up my order with no issues. i am generally happy with the quality of the products i order, and it arrived really fast so that alleviated my frustration with that stupid rule they have. will i buy from them again? probably. what is my opinion about the company? not too good. should i make sure my current shipping address is listed? YES!

The Duluth Trading company had been my primary clothing supply because of their larger sizes. I'm taller and for a long time rounder. You used to be able to count on the quality but they now get the vast majority of their goods produced in Viet Nam. I have no issues with foreign work but in this case they have made lower quality goods than were previously available, and they raised the price... considerably. So, quality down and price up is maybe what a board of directors wants but not consumers.

My order was short two items. I waited on customer service phone for an hour even though it said wait time was 1-5 minutes. Still waiting for chat over 30 min. Terrible job anticipating costumer repsonse to sale. I may open a dispute with Visa and let them handle it. To bad because I love there products. Update: I finally got through to costumer service. They were very helpful once I got through. I blame the management for for not having more service reps. Get your act together!

Surprise ordering. As in if and when you get anything you ordered and assumed you might actually receive. Partial order deliveries and waiting 7-10 days for an original packing notice seem to be acceptable to them. It's not to me.

My first order: received different item - good one. Second: canceled due unknown issue. Last one: no conformation email, no conformation after asked support, and shipped to wrong country. Update: Items arrived, and it's awesome. Issue was a label and communication, however items are great.