Duluth TradingReviews of duluthtrading.com

I am very upset. I have loved their clothing, but I just got scammed. I did not get the items I received. I did not even get items I ever ordered. You can’t get a hold of anyone and I am not pleased with the reviews I read about how no one could seem to return their stuff when these people obviously made a very gross negligent mistake.

WORST.COMPANY.EVER!!! If there is even the slightest chance you may need to send merchandise back for a refund under their 1-year warranty, DO NOT BUY FROM DULUTH TRADING CO. I have been waiting for my refund for THREE MONTHS!!! I call religiously every two weeks and am given the exact same response every time: "not sure what's going on with your account. I'll send this over to a supervisor and we'll get this handled for you right away." TOTAL BS! Be warned - this is not a company who is concerned about customer satisfaction or cares how much of their customer's time and money they waste.

In response to an ad on Facebook for a 72 hour sale, I assembled an order. After placing said order, I received a message that my payment wad declined, please try another method of payment. Several attempts were made using different cards were met with the same message. Same results the following day. My question, is this some kind of a joke? Or are the folks running this site that incompetent.

I purchased an e-gift card from them for 25% off regular price! I used some of it but then misplaced it. I used their live chat service and Leslie Z worked so hard for me to help locate it! The best part is that she thanked ME for being patient! Their customer service is top-notch and their products and stores are always so great! I wish I could give Leslie and the rest of them 100 stars!

Requirement for working - must be stupid ? Living in the UK, I had never heard of this company. Out of the blue I received an email into my private account confirming an order. Tried logging onto the website but it would not accept me from here in the UK - so I ignored it after checking my bank etc. Next I receive an email saying item despatched - again checked no debits, so I emailed them asking for an explanation as to why they were contacting me. This scenario went on through 5 or 6 of their Customer Agents over the course of a week who all could not read, and sent stock advice to check my accounts. Meantime I checked the tracking and the items had been collected by someone in America. Losing patience I tried again - all I wanted to know was WHY my email account was being used, I was in the UK and had never heard of them. Guess what the reply was.......... Stupidity from them is the only way to describe this, meantime I have kept checking my accounts just in case. Pathetic Customer Service

I'm not exaggerating with the one star. My husband ordered a shirt and a belt. The sent him two entirely different items. They insist (after e-mails and phone calls) that their "Hassle Free" returns will cost $8.00. There is no return label. I'm pretty sure we could contest the entire transaction, as he recieved orders he did not, in fact, order, and he never received what he paid for... but who's got time for all of that? It's best to avoid companies who don't really treat their customers right.

You might not think much of it, but what’s in the profile pic is more than just a name. It’s who finally got things moving again.

I’ve had this happen to me twice where I placed an order, I got an email confirming my order, and then nothing arrives. When I check on the order, it’s like it never existed. From what I was told from customer service there was a problem “with my payment method” and that they charge the card not when I placed the order but days later when they are ready to ship it. I’m not sure what is going on, or if they’ve been flagged for fraudulent orders. There was no issue with my payment. Also, they never sent an email stating that they couldn’t send out my order as an example, it is Father’s Day weekend and I have nothing that I preplanned in purchased as a gift.