Duluth TradingReviews of duluthtrading.com

I placed an order on May 21. I have been waiting on a tracking number. Yesterday June 4 I got an email asking me to write a review for my items which I still don't have. It was after business hours so I tried their "live chat". There is nothing live about it. It is automated and worthless. So I called today and after 40 minutes Stella answer the line. I immediately told her I wanted to talk to a manager and she was professional. After a couple of minutes Jill answered the phone and saw that my label had been made but nothing else. She told me that they would send me a replacement order at no additional cost. I was flabbergasted and told her that her remedy was to not charge me more for the items I already paid for. She said yes. At which point I repeated everything including how inconvenient this was. At which point she again said yes and that this was the second time she had told me. I told her this is terrible and she said they would expedite the replacement order on Monday. I said fine. I will never do business with them again and tell everyone of my experience. As for Jill from customer stand point I was and still am disappointed and upset with the transaction. I know people don't put much stock in reviews. I could just be a keyboard warrior but I assure you this is the truth. In the end Duluth trading doesn't think the trouble I had with them and the time and effort I had to put into hopefully solving this is of any concern.

HORRIBLE customer service. Rude, unhelpful, arrogant. Do NOT give them your email or phone number for a promised discount. You will likely not receive it. I have been a customer for a while, so trust me when I say you want to shop elsewhere.

Just received my "Lifetime Leather Tote" from Duluth. It is absolutely stunning! I had been looking at some higher priced bags but decided to try this one and I am beyond impressed with the quality of this bag! Well made and the leather is lovely. I will be ordering another in another color. Thank you Duluth!

I went to the Colfax store in Golden CO, and Diane was the absolute best customer service rep I’ve ever worked with. She was super kind, super super helpful, and an absolute delight to talk to! Plus, super comfy work pants, which she helped me find and correctly size

16557 Washington st Thornton, co I was shopping with my girlfriend as you usual. An employee was giving us a hard time her name is Deborah. She literally followed me to the fitting room while I was trying few items. I did left a complaint to the person who checked me out.we were here for the cycle gear store and It s seems I won’t buy anything from this company anymore.

Awful customer service over the live chat and over the phone. I spoke with Brandy and Emma. Incredibly rude. Pants tear so incredibly easily even with a “gusset.” Not worth the incredibly high price. I work at a grocery store they should be durable enough for that if they are advertised for heavier duty jobs. SCAM AND FRAUD ALERT!

Just placed an order for women's clothing. About 5 mins later had a change of mind, very expensive clothing, instant regret. Got back on their site within mins of placing the order and tried the chat feature to cancel the order. Within secs their chatbot needed to send me to a representative. It's now been 15 mins and I am waiting for someone to even join the chat. Why would a company offer this means of customer service and then not even man it? It's ridiculous.

Terrible experience. My first order was cancelled for unknown reasons? I ordered again and got an order confirmation only to see a few days later the payment was reversed so I called to check on the order and they told me it was cancelled because items were out of stock? This didn’t make any sense because I then went checked online and saw everything was still available. The worst part is that my first original order was never refunded and when I asked it about it they couldn’t even find the order number. I will never be ordering from this company again