Duluth TradingReviews of duluthtrading.com

This is a great company as long as you go to a store or nothing is wrong with your online order. They sent my order with half of my items missing and replaced by completely wrong items. After waiting for an hour and half on the phone a customer service agent finally talked to me. I tell them the issue and then they put me on hold again before hanging up. After another 1.5 hours I still haven't been able to contact anyone. Something needs to change with their customer service department so they can actually handle issues when they come up.

I’ve always had a good experience with this company because I never had to return anything. But a shirt that I had bought for my son for Christmas was too big and it was a Christmas shirt so I returned it immediately and they had it in their possession by 5 December. You cannot reach this company now by phone not by text. They will send you an email saying they’ll get back to you in 3 to 4 days but they never will. He will not have this shirt for Christmas. I will absolutely never buy a thing from this company again, the worst customer service I’ve ever experienced.

What a huge disappointment with my order!!!! I placed an order on December 11th and just heard back today December 19th and the email started with "well oops....." That is unacceptable telling me one of my items are no longer available. I placed it order 8 days ago, you already charged me for my entire order and you said in the email that we won't charge fir the item I would never recommend this company to anybody just awful!

NO CUSTOMER SERVICE. PLACED AN ORDER ON 12/2/24 AND PART OF THE ORDER IS MISSING AND ITS NOW 12/19/24. THEY'VE MADE IT IMPOSSIBLE TO CONTACT CUSTOMER SERVICE WITH WAIT TIMES BETWEEN 60-80 MINUTES WHENEVER I CALL THEM. NO RESPONSE TO MULTIPLE EMAILS.

Made an order on cyber Monday. Duluth decided to use a low quality shipping carrier. ONTRAC they are TERRIBLE. Do you own research on this company they are trash. The VIP of shipping must not have heard of google search engine because a quick search would tell you everything you need to know about them. They are constantly losing /stealing packages. After waiting and hour and half to speak to a person at Duluth because they did not plan accordingly for the holiday season I was informed they would not fast track any shipping to make the issue right. ONTRAC claimed they tried to deliver the package on December 13th but was unable to due to "safety concern" I live in a single family residential neighborhood. The time in question I was also home. Like many others now I have security cameras ONTAC never was at my house. And now on December 19th they still have no attempted a redelivery. Duluth says there is nothing they can do about it or ship another order. They decided to put their reputation on line by hiring the lowest bidder now I will not be receiving my gifts in time or at all. DULUTH does not stand behind their name I would never recommend this company to anyone.

I placed an order on December 8th and it hasn't shipped 10 days later - at the holidays! I called customer service and all they could report is "it is taking 7-10 days" to ship. This is after waiting on hold for over an hour, basically, to find out absolutely nothing about the status of my order. If you want something by Christmas - order from someone else.

My order was short two items. I waited on customer service phone for an hour even though it said wait time was 1-5 minutes. Still waiting for chat over 30 min. Terrible job anticipating costumer repsonse to sale. I may open a dispute with Visa and let them handle it. To bad because I love there products. Update: I finally got through to costumer service. They were very helpful once I got through. I blame the management for for not having more service reps. Get your act together!

I ordered some products online on Dec 8th. I have a pending charge which means no money is taken from my account. I ordered Christmas presents but aren't getting them from you no doubt. Like another post on here you have NO staff to accommodate Christmas issues. It is an absolute waste of time to order from this company as they can't even email you anything about what is going on with the orders If I could give them negative stars' I would give the -1000000000000000000000000000000000000000 stars. Don't waste your time if you are attempting to buy a gift for someone. I will NEVER order from here AGAIN