Duluth TradingReviews of duluthtrading.com

I placed my order online December 12, requesting that it be shipped to our daughter's home in Florida where we were traveling to spend Christmas. Within minutes of placing the order online, I received an email confirmation: "We've received your order and we're currently hustling to get it ready for you. We'll send you another email with tracking information just as soon as your order ships. Your order is currently being processed and cannot be changed or canceled." 10 days later we arrived in Florida. The package was not there - which is only then when I realized I had not received an email with tracking information. I immediately sent an email asking for the status of my order. I was informed I would receive a response in 3-4 days due to the high volume of holiday online orders. Calling customer service would be over 75 minute wait time and I did not have that luxury. Day 4 I received an email announcing 'Your order has just shipped, arriving January 7th.' Christmas has come and gone, we arrived back in Minnesota yesterday, and the package is apparently still heading to Florida. I have currently been on hold with Duluth Trading customer service department, now 68 minutes. I have 18 minutes remaining. How they respond to rectify this situation will determine whether I will ever shop at Duluth Trading again. The best I can do, however, is to share my experience here, as many many others have done.

I got a $500 Duluth digital gift card for Christmas, 2024, but Duluth online order checkout will not accept the card number and pin # for my purchase. No way to communicate as their phone call recording and chat line both AI state that due to high volume wait time is 60-65 minutes. ????

Ordered Christmas gifts on 12/10 /24 it's 12/ 26/ 24 no gifts . If you call customer service, you will wait over one hour for a person to pick up the phone. Now my Christmas gift purchase will arrive on 12/30/24. I guess it's a happy new year gift.

I placed an order on December 16th. When I didn't receive a shipping notification I sent an email to customer service. No response. Placed a call to customer service and was told that my order would ship on the 23rd and I would receive it by Jan 2 or 3rd. Not too happy but I had some wiggle room because my family is coming in on the 3rd. As of today I still haven't received a shipping notice. Called again (wait time on both phone calls was over an HOUR). I was told today that my order STILL HASN'T SHIPPED! Now I was told that it will ship on December 30th and I can expect to receive it TEN DAYS after that. Apparently they only ship by pony express. Customer service refused a request to speak to a supervisor and refused to expedite shipping. Absolutely unacceptable. You are in retail. Christmas is your lifeline. If you can't do the job then you need to close your doors. What angers me most of all is that you knew you wouldn't be able to fill my order in a timely manner and outright LIED about it so that I couldn't take my business elsewhere prior to

I think Duluth has nice clothes. However, I'll NEVER shop with this Co. again. I ordered my family's gifts On 12/8/24. After a week and three days called to see where my order was. I was assured my order would be delivered in time for Xmas. Received an email for delivery on 9pm 24th. Never came. Called Duluth at 930pm Xmas eve. Was told didn't know where my order was. Today, Xmas, I've no presents for my family. Thank you Duluth, for a DAM bad Xmas morning! You're heading for Bankruptcy from your poor service!

Nightmarish customer service in that you are offered 3 ways to communicate with a rep, but they all involve long waits. I finally got through on phone and explained that the tracking for OnTrac said my package was delivered, but no it was not. They finally agreed to refund my card, which they said would take 3 - 5 business days. The kicker is that after two weeks of "it's on the truck" and "no it's not," it arrived in a tattered package after they agreed to refund me. Am I going to wait over an hour on the phone to let them know? Nope, I wrote an email. Maybe they will respond, but they didn't respond to any others except with a "bot" telling me they'd get back to me. The rep I did talk to was kind and understanding. Her name was Jessica, and she was the only plus in the whole situation.

By far the worst when it comes to shipping. Placed an order before thanksgiving and still waiting on one item out of 6. Shipping says two items were shipped together for the last items I am waiting on and then delivered today,get an update that the other item that’s not with it is now shipped today. Emailed them and all I get back is “sorry we’re busy” well so is everyone else. First and last time I will ever order from this company.

I placed an order on December 12th and it didn't ship until Sunday, December 22nd! If that's not bad enough, Duluth sent it USPS and I won't receive it until December 30th. When I called about the order after not receiving any information for a week, the wait to speak to someone in customer service was 52 minutes, so I just gave up. Pathetic!