Duluth TradingReviews of duluthtrading.com

DO NOT ORDER FROM DULUTH TRADING CO. I've been a huge fan of their products on the past, but they are clearly now selling products they don't have in stock, but they don't tell you that in advance, and they don't honor refunds regardless of the issue. I ordered November 29th, one coat for my husband's main Christmas Gift. It was on sale, and in stock, yet it's been a month, there NO TRACKING UPDATE, no ability to chat or text customer support....you can only call their 800 number t0 hold for a minimum of 80 mins which I've done several times but was never answered and I had to hang up to take care of my kids. This is preposterous!!!! Tomorrow is Christmas eve and I now have no new coat for my hubby. I wanted to pay extra for expedited shipping, but only standard 7-10 day was available. They charged me $200. But still the item has not shipped. They are using our money to buy more out-of-stock inventory because THEY failed to properly ensure they had the man power to support the busy Holiday season. I run a very large, successful e-commerce store, and I am a one woman show. I do tens of thousands of orders per month, and have never once offered an experience such as this to my customers. This is. Deal breaker for me...I will never again order from a company that works this way. This may just ruin them. Very sad....whoever at Duluth Trading Co. gave the thumbs up to hiring Ontrac should be canned. It's a known fact Ontrac is a bunch of crooks. But now I see you, Duluth, as Duluth Trader Co. because you continue selling items that you do not have in stock, even though you say you do, and won't give refunds....that is a bunch of bullshit. You made your bed....

If I could leave zero stars I would. A. I ordered on December 15th and B. it never shipped which I found out today when I reached out because the tracking had never updated. It took 45 minutes for an agent to come into the chat. They said it would ship tomorrow. December 24, imagine that you can't ship out in a timely manner. She said they were behind in shipping. So fine, could I just cancel the order, it won't arrive in time. Their response: We are unable to cancel or modify any order once it is submitted. So they never shipped it, now they'll ship it tomorrow, AND I can't cancel it. I asked her to set up a return for the order and send the return label to my email. She ended the conversation without responding to my request. Literally ended the conversation without providing a resolution. ZERO care in customer care. I will NEVER order from Duluth again.

I am extremely frustrated with your online store. I have one order that says it has been fulfilled but it has not. Another order I placed on December 15th because shipping was guaranteed by Christmas. Currently on 12/23 I have not received any communication that the order has even been processed much less shipped. At this point it might be a Christmas miracle. The only tracking I have is from Paypal that records the order as pending.

The absolute worst fulfillment and return experience I have experienced with online shopping. No updates on order status for over a week other than what they must have considered a cute note that read "Rest Assured, We’re Cranking On That Order" and provided no specifics. Return policy is you pay for return shipping ($10) regardless of the reason. Never again for me.

I'd give a zero if I could. Placed an order over a week ago. Email confirming my order. No update on shipping, my account shows no order placed. Credit card had shown order amount pending, now nothing on my credit card. Confident that I am now having to find other Christmas gifts last minute.

I understand it's the holidays and lead times are longer howeverI'm beginning to think Pony Express is back in business. I just received my 3rd delivery date for 2 SHIRTS‼️I am in Philly and my order has been to Utah, Nevada and now on its way to Ohio. I now realize there are locations in Pa. and NJ however I am a Senior and am not fighting my way through crowded Malls. This order is a one and done for me and Duluth Trading‼️🤬 I have to be honest here, the Lead Time needs to be addressed but the shirts I bought for my son-in-law.exceeded my expectations. I could not believe the weight for 2 shirts. Quality is great and the pricing for the product was even better. I a changing my rating based on product only.

There is no customer service to speak of...phone wait times are ridiculously long - 60-90 minutes. Chat is just as much of a joke and no response to email! Ordered 2 pr boxers on 12/1/24. Supposedly shipped, supposedly delivered on 12/17 - then notified they were mistakenly sent somewhere else. Tracking then said delivery on the 18 - then the 19 - then the 20 & 21. NO BOXERS!!!! Do Not Do Business with these people!!!!! The absolute worst!

As a couple of the other reviewers have mentioned, customer support is terrible. Was on hold for an hour and a half only to be told my order won’t be delivered until January 2nd! Three weeks for delivery is ridiculous, especially when they don’t even offer expedited delivery. In addition, I didn’t even sign up for the discount if you opt in for email advertising and I’m getting bombarded with emails from them. Of course, none of the emails tell me the status of my order!