Duluth Holdings Inc., which primarily sells goods through its Duluth Trading Company brand, is an American workwear and accessories company.
Duluth Trading (duluthtrading.com) has 303 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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303 approved reviews, newest moderated first
Fred T.
I am not sure what happen to these folks. But awful awful and throw a little more awful. Order on 12/5 and yet to receive a shipping tracking number on 12/16/24. Emailed no answer, website chat, only able to talk to myself, and 800 no service line. Never able to talk to anyone whatever the method.
Pamela
PLACED AN ORDER ON 11/29/24. HAS YET TO SHIP, CAN NOT GET AHOLD OF ANYONE ON LIVE CHAT, NO REPLY TO MY EMAIL, AND ON FOREVER HOLD ON THE PHONE. WORST CUSTOMER SERVICE OR LACK THERE OF I HAVE EVERY HAD WITH ANONLINE ORDER. I ORDERED CHRISTMAS PRESENT AND NOW NOT SURE IF I SHOULD ORDER SOMETHING FROM ANOTHER COMPANY, AND IF AT THAT IT MIGHT BE TOO LATE TO RECEIVE BY CHRISTMAS. AT THIS POINT MY ORDER SHOULD BE OVERNIGHTED AT THE COMPANIES EXPENSE.
Michael W.
I bought only TWO in-stock items. It took 16 days to arrive, the LAST shipment from about 5 companies to arrive for the holidays. I tried to call, it took 45 minutes on hold to get customer service to tell me sorry, it will come but I have to wait. NEVER again- go with other places. Dont bother with email, they wont answer them.
Louis P.
Placed my order on Nov. 29th, 2024 and Duluth had no problem taking my payment. My order was updated on Dec. 6th, 2024 and stated that a label had been created. It's now Dec. 16th, 2024 and the tracking number still says the carrier is not yet in possession of the package. I've tried calling every option, live chat, and even called at 7:01 am, they open at 7:00 and was put on hold with an anticipated wait time of over 2 hours. I will never do business with Duluth again and suggest nobody else does either.
Sean S.
Ordered on December 1st, it's now the 14th. Still haven't received my order. Sent an email a week ago requesting an update - still no response. Can't get anyone on the phone. Their website has no updates on the order status. Overall, a complete disaster. I am about ready to initiate a charge-back. Avoid this retailer!
Spurgeon
I purchased 10 items for my elderly Father, after no update for a week I called customer service. They said it would be an hour wait by phone, or you could choose a live chat or email for speedy response. My credit card was charged the day of the purchase but my tracking number showed item had not shipped. So I decided to stay on hold for the hour that then became 1hr 20 min. I got tired of wasting my time waiting for someone to answer that no one was going to answer. So the following day I decided to try the live chat... every few minutes you would have to respond that your still on the online waiting another hour goes by and still no response. My last resort was to attempt emailing them directly on December 11th to receive an automated response that its our goal to provide response within 3-4 days if needed, urgent needs please call customer service number. Today's call is estimated 1 hour 13 minutes. IT'S BEEN 14 DAYS AND JUST RECEIVED ONE ITEM.
Joshua R.
I ordered a hoodie for a trip. Was set to arrive Dec 4th. It is now the 14th. Tracking states it will be here daily but never comes. Customer service acted like it was no big deal and couldn't even apologize. Be the first and last order from me.
William S.
Ordered online 12 days ago and the order has not been processed. I've tried multiple attempts via email, live chat and telephone but neither work. You can forget reaching anyone to help cancel the order. This company is a complete disaster...STAY AWAY!