DRPower EquipmentReviews of drpower.com

I had a great experience, Lilly went the extra mile and instead of just taking my order , she found that my 2029 pro max 30 brushcutter actually needed a retrofit kit to resolve my issue and then sent me the kit and two shift cables at no cost, this type of care and customer service is above and beyond what I expected and is why I continue to be a life long customer. Thanks!

The Dr power equipment customer service was fantastic for me! It was Carrie I believe. I bought a pro xl trimmer, it started quick and the power is over the top. It appears well built and very thought out.

Easy to order on their website! Power grader was sold as a bundle, price seems fair. Waiting to get it shipped to me and then I’ll be able to test it out!!!

Ordered battery for a never used walk behind eeed trimmer unit in March, told it would not ship until May, then told it would not ship until October, just got an email saying the order was cancelled because the battery was discontinued. So I guess o will never know how the unit I purchased will ever work. What a waste of money!!! No offers to switch out the unit, no no backing of their product, just a “ha ha ha, you are the fool for trusting in us” feeling. I am VERY DISAPPOINTED in this company!

1. When you order a part DR. will debit your bank account which puts a hold on your available funds. They do this even when they do not have the part in stock, so those funds are locked until they do receive and ship the part. They also state when you order that the typically ship parts in three to five days. Not true. 2. The DR. Pilot trimmer is a great weed eating machine. It comes with a trimmer head that is increasingly hard to thread the line through. They offer a Quick lock head "starting at $89.99" plus tax and $15.99 for shipping. (Shipping is another profit department at DR.) I ordered one on June third. Talked to a DR. rep today and was told that I could receive it by June 18th. 3. The Dr, Timmer Pilot $379.99 is hard to start as you must have the trimmer head engaged to start it. I. e. Put your foot behind a wheel so that the machine doesn't roll back while you are trying to start it. The DR. Premier $499.99 is $120 more than the Pilot, and you don't have to have the trimmer head engaged to start it. There isn't any other benefit to paying $120 more for this feature. 4. When you call to check on a parts order you are going to be on hold for a while. 5. The Mow ball on my DR. Pilot lasted one season, then shattered. 6. As I stated the DR. Pilot is a great machine for weed eating. It is overpriced simply because it is hard to start and in my opinion $89.99 for the quick lock trimmer head and $15.99 for shipping it is just another added excessive charge.

I rely on this machine! I ordered a simple part 7 days ago. Website says order gets fulfilled in 1-3 days. Agent said today it hasn’t left the warehouse, for crying out loud. No notice, nothing about the delay. Bad service.

Shipping is so slow. Parts still not here so I had to buy another machine to avoid fines for weed clearing. Let’s see how Ardisam support is.

had to wait 10 days for item to show out for delivery and then it disappeared from tracking, 2 weeks later they finally issued a replacement however 3 days later it stil had not shipped so now we are at 4 weeks from purchase and i still don't have my item and the replacement has not shipped, you would thing they would do everything possible to get me my item but no. I am not waiting 6 weeks so canceled order. ordered from Garvee and item shipped same day for a lower price and free shipping as all other items I've purchased thru them hassle free. getting my item 5 weeks later than I wanted it but I have tracking same day as ordered. my 1st time using DR power and no question my last time. never again, and I would recommend to all to read the reviews, they are correct this company is the pits.