DRPower EquipmentReviews of drpower.com

I ordered a tiller and was excited. I got on here after and read the reviews and went the next day and cancelled the order. They said it couldn't be cancelled because it was already shipping. many days later ... no unit and the shipping company sent me 3 different messages on different days for shipment. Never came on those days. Then one day went home and there is the unit in my front yard. No call, no email, sitting in the grass. i took the unit out and decided to give it a try. put the handle on and a couple of things that needed to be put together and tried to see if everything was working. Tines would not work. I had to disassemble the unit to find the main belt pully had not been tightend or bolted to the unit. It damaged the guide pulley and the main pulley. I sent a request for help, part or whatever and no response. I set up return to be told they will not give me my money until they receive the unit back. They got their money before I had a working unit so ... now I am waiting and going on my second week of waiting for them to come get the unit. Now they are telling me I have to palletize it and print papers and prepare it like I am a company or they wont give me my money back. They picked up the damaged unit and I am still waiting on my refund. a month of nightmares. Not worth getting yourself robbed by this company.

When you place an order there seems to be no urgency to ship nor any updates as to expected delivery date.

My husband loves this brand, however I think it's time to find a new one. We ordered the walk behind brush mower a few year ago. He loves it. Had a few issues with it, but nothing he couldn't fix/handle. Here lately he's been wanting a stump grinder so I ordered one. I ordered it April 27th. Said it would be SHIPPED in 10 to 15 business days. May 18th rolled around. It was pushed back to May 27th. May 27th rolled around and it was pushed back to May 29th. May 29th rolled around and it was pushed back to June 3rd. I have called multiple time and just get told the same "they're on back order". I'm very close to canceling my order. This is crazy ridiculous. If you need it in a timely manner I do not recommend ordering from them.

I ordered a stump grinder in March of 2026 website stated 6-8 days shipping. No worries except every week I would get a email saying it was delayed another week. The hold on my credit card for $1100 had to be re-held two times. Finally at the end of May I called to cancel my order which was initially told I could not. The agent could not give a answer why as the product had not shipped. After asking why they were able to cancel the order. To bad I wanted the product 3 months waiting is a tell of what I would experience if something broke.. Probably a blessing in disguise.

I ordered a battery and charger for my electric lawnmower in June of 2025. The battery had failed and when I called the DR Power Equipment i was told that It was not safe to use the existing battery or charger. I ordered and paid for a charger and a battery. I received a replacement charger almost immediately. No battery and I when I called I was told it would ship in August, then October, then November and December. No communications from DR Power Equipment. Only response was when I called. Now I am told that the battery may be shipped in October of 2026. I can understand why the dealer I purchased your equipment from no longer supplies your products. This is a huge customer service fail for not following through with shipping information and not being able to secure a vendor that would provide replacement product that was defective. This is a second season without my electric mower. It also seems like DR Power should provide replacement products at no chargehe equipment sold us was defective and according to customer service unsafe to use. That is not what is happening. Douglas Jones Minneapolis, MN 55421

Easy to order on DR website and customer service was very helpful when I needed to make a change on the order before it was shipping.

Unfortunately i bought a blower AND a hedge trimmer from Dr. I have been waiting OVER A YEAR for a battery replacement I ordered!!! They are back ordered and told me today there are over 500 people on the waiting list. Hard to use electric equipment without a battery!!! What a waste of money. DO NOT BUY from this inept company.

need parts asap and still waiting for delivery