DRPower EquipmentReviews of drpower.com

Thank you for the parts I ordered.

I have the field and brush mower and zero turn mower. Worked well when brand new, parts are unavailable, no one in my county can fix either one. Both are now museum items in my barn. Engines run great, kohler and kawasaki, rest of the machines are useless.

Ren was very helpful

I purchased the pro series walk behind leaf vacuum recently and out of the crate (very little assembly was required) it does not work properly. I have called several times to speak to a product support specialist and have waited 30 min each time with no answer. I also sent a online contact request and no response. Just a totally poor company. I would never recommend purchasing from DR.

Poor Product Support & Disappointing Performance from DR Power I’m leaving this review so other consumers can understand how DR Power supports the products they sell — especially the DR Pulse Trimmer. I purchased the DR Pulse Trimmer expecting quality and reliability, but the experience has been the opposite. Replacement parts, especially the 62V 5Ah battery (model 41424), are extremely hard to find and often on long back‑order. DR Power’s own website doesn’t even list the battery anymore, and dealers show lead times of more than 20 weeks. This is unacceptable for a product in this price range. Customer support has been slow, inconsistent, and unhelpful. Many other customers report the same issues — long waits for parts, poor communication, and difficulty getting accurate information. DR Power advertises product excellence, but their support system does not match that promise. On top of that, the Pulse Trimmer’s performance is disappointing. A fully charged battery only provides about 20 minutes of trimming time, yet requires an hour to recharge. That is not an efficient or practical design for a machine this expensive, especially for anyone maintaining more than a very small yard. DR Power needs to improve product availability, customer support responsiveness, and the overall reliability of their battery‑powered equipment. I hope this review helps other consumers make an informed decision.

Sales tech was great Wait time was abysmal.

This is the worst customer service experience I've ever encountered. When I ordered my lawn vacuum, I was told that I would be called with my delivery date and that I had to be home. I checked the tracking information and it told me when it would be delivered. the next day, I was badgered with multiple calls by the delivery people but this was the day prior to the scheduled delivery day. When I called back, I was told they were at my home and they were going to drop the delivery on the road. The delivery person was kind enough to wait for me to return home but I had to rush out of my scheduled plans to make that happen. Then after I put the equpment together, the instruction listed I MUST use 10W30 HD oil. This oil is discontinued by every manufacturer except guess who.... that's right HD Power. Even when I called Customer Service, I waited 30 minutes with NO ANSWER! Finally I just got anyone on the phone I could and they had to give me a part number to find the oil. So there's another $40 and I have to wait a week for the oil. This company is the WORST of companies.

This is our 4th DR purchase. The ordering, service and customer care is the BEST. There is a reason the DR stands for Done Right!!!